Yue Lai Bakery

"I went in to get a Black Iced Tea with Milk.. the lady gave me black Iced Coffee I know what I was saying first because I quit drinking coffee and 2nd, I was reading directly off the sign..so when I leave I tried my drink went back to the lady making the drink and told her it is black iced tea with milk that I asked for and instead of Just giving me what I asked for , she gave me an argument with my tea saying I ordered coffee NOT tea And then looked at me crazy like she wanted to have a back and forth argument and made me feel VERY awkward and uncomfortable almost if she didn't like me because I'm not an Asian Customer.(My Instincts on these things are really good cause I go to other spots and they never make me feel bad like she made me feel.) After this incident . hesitantly I went back in 2 days later and the same lady stood in the back looked at me and Ignored me until I said something.I asked for my tea and two apricot cakes with almonds on top,, she said ok 2 almond I said no.. 2 apricot With the almonds on top and pointed to it and the sign that said what I wanted. But because the cakes went all the way to the back I couldn't see which one she grabbed..I left the store, got to work and the cakes were not the apricot ones they were almond and cream and all hard and dry!! and one of them had Mold!! My daughter once got a coconut tart from there and hers was also moldy but I overlooked that b/c I usually only go for the tea..regardless to say The owners Lost a consistent customer..the Lower Eastside has so many Chinese bakeries to choose from and this one does not deserve my money ..so Instead of working up my nerves and taking the moldy dried up cakes and possibly losing my temper and throwing them at the lady I will lose some chump change and write this Love letter to the Owner.. Everyone should be able to walk in regardless of race or ethnicity and purchase anything from their store. And not only that. But get consistent good quality FOOD and Customer Service. And not get Nasty Nancy on the other side wanting to argue with a customer.Never Going Back!!!!"

"Pastry’s were cheap but very good quality and delicious. Freshly made. Very good place to visit if you’re not sure what you want. Woman was quite rude and seemed dismissive that I was there but the pastry’s are definitely great!"

"Worst customer service in Chinatown and the coffee tasted funny. These two ladies who are working in there is not professional. There was 3 customers in the store and I was the second one on the line. How can they skipped twice, both of them was trying so hard to serve another customer who was behind me. That was not fair and make me feel u comfortable. I just wanna support the Chinatown small business.. sorry , not this one."

"Great mango mochi. Every bite of the slightly chilled gooey texture leaves you the refreshing taste of a fresh fruit. If put on a nice plate and setting, it can easily command a price of $7 ~ $10. Great as desert after a meal in Chinatown. Just have to ignore the ornery female owner. The other lady employee is great."

"Small, homey bakery with two tables for customers. Most items are $1.50. Their warm from the oven roast pork bun is one of the best in NYC, with the right balance of fluffy bread and savory filling. I wish I'd gotten more!"