Fay Motors Inc

"Very satisfied with my service experience at Fay Motors. I was able to get right in at an appointment that was convenient for me and was out in no time."

"Fay Motors quality detailing, for the low price of $145; complimentary scratched windows, front to back."

"I’ve lived in a lot of different cities, and I’ve been to a lot of different places. At the end of the day, when you find people you can actually trust, you stick with them. Because they’re not always easy to find. They know how to treat you right at Fay Motors. They know how to truly value you as a customer, and I have seen them really put in the time and work to make sure my vehicle and I were taken care of. Keith is an especially outstanding employee, a real pleasure to work with. Always patient, always friendly, while getting the job done right! My experience here has been awesome, I highly recommend the service team at Fay Motors. You can’t go wrong with them! 5/5"

"This dealership is a joke. Not only do they not know about many options available on models, they don't know how to properly rotate the tires on a dually GMC truck and had to go to the GM website to look it up. Then being a brand new truck, it was delivered back to me after the GM provided oil change and tire rotation with badly scratched aluminum rims. These are very expensive clear coated factory aluminum wheels and were severely scratched with what appears to be grinder marks. They accused me of doing it with a dirty wash mitt and fully blamed these types of marks on me without even seeing the rims to know what I'm talking about. I also had them install the $1500 factory cameras on the mirrors, 3rd brake light and the horse trailer. They had no idea how to install them or what they were about so they had someone from Syracuse come out to do it. They removed the chrome trim pieces that were on my Denali, and replaced them with the regular black and the chrome pieces were not given back to me. When I asked where they were, they said the installer threw them in the trash. They ordered the wrong camera system, so now my radio is all static, no idea how to install it, took chrome trim off my truck, no idea how to rotate my tires and took no blame for damaging my rims. One star is too good for these clowns but they don't offer no star rating."

"Honest, courteous and fair. They went out of their way to treat me with respect and to make sure that the mechanical issues with my GMC were addressed in a satisfactory way and that I was informed at every turn. I really felt like my service was valuable and important to them, not just another paycheck."