The Home Depot

"Drive 35 minutes to get here to return some tile that shipped broken. Employees seemed like they didn’t want to trouble themselves helping me and just told me to call the online team."

"The assistant store manager of Massena, John was not only rude but also aggressive and quite frankly, wrong. When ordering a substantial amount of insulation with a free 24hr machine rental my husband went to pick the order up. The front desk said there would be a deposit, my husband said um no where on the site does it mention a deposit. Enter “assistant manager John”. John told my husband that the deposit was on the website and it would be 200 dollars. After some back and fourth about the deposit my husband said “I’ll be back”. John decided to say “you can pay for the deposit or I’ll cancel your order”, my husband continued outside. I went in and stated there is no note of any deposit anywhere on the website. He then showed me that on his side he could see a 150 dollar deposit fee. I told him you can’t even see the machine on the customer App. Reluctantly, I agreed to pay. He then charged me 255 dollars. After telling my husband 200 moments earlier, where did the money go who knows? He was extremely rude. I will continue to write reviews and call the manager until his rank of assistant manager be revoked. Stepping towards my husband aggressively will not be tolerated. My husband is a 100% disabled veteran and his PTSD could have easily been triggered by this event. As an emergency room nurse I could never imagine of acting this way towards a patient or the consequences I would face. I am very disheartened by the inexcusable actions of the assistant manager John. Veterans, Lowe’s is amazing. If they would have had the machine we needed we would have shopped there. From now on. We will wait, it’s worth it."

"Although home depot is convenient I will not shop here. The 1st reason would be the way veterans are treated, it seems the veterans discount is basically for show with limits on this and that, and for a older veteran who isn't tech savvy it's damn near impossible to use. 2nd they may have 50 associates standing around none are available to help. So if you want a better overall experience drive to Lowe's."

"It's a smaller Home Depot with no tool rental center but has almost all the things you would expect. The garden center is fairly small and has a limited selection for outdoor plants."

"Great sales on garden plants! Fall is the best time to load up one's garden for Spring flowers! Also fantastic Halloween decorations! Really!!"