Centro

"third time the bus drove right by me i wait for the camillus bus in the corner of erie blvd west and geddes. i don’t know if the driver assumes im pan handling because the person right across the street is but now i have to spend 15 dollars i don’t have to get an uber because the bus driver wanted to drive right past me DO BETTER"

"October 4, 2023 The same horrid driver who previously told me I can't ride one stop one way then go the other way, despite me having a day pass, just tried to pass me by while I was at the Aldi's bus stop. Bus number 2239. September 27, 2023 Today a female supervisor with a jerry curl hairstyle came on the bus to say, "You can't have your feet on the yellow line." How about drivers can't curse, drivers can't lie and tell people they can't ride the bus, drivers can't ask riders for directions, drivers can't not lower the bus, drivers can't make riders 30 late for work, drivers can't harass, drivers can't be racist, drivers can't drive before you've sat down, drivers can't jerk the bus every single stop. Last week biased female Solvay driver made up her own rules and tried to tell me when and where I can ride the bus then called me a name twice and said she didn't care if I called centro she'll give me the number. So far Centro has not contacted me, and may not of done anything about it. Today August 10, 2023, I had bags, driver did not lower the bus. He said I have to ask him. A few stops later, an average built white man got on the bus, and had no bags, the driver lowered the bus. The man didn't have to ask. Then he lowered the bus for the next man who happened to be white. Then for the next passenger who happened to be white. He didn't tell them, they have to ask. I've overheard drivers say, they could care less about someone calling centro and complaining. I heard a driver who represents Centro in a major way, say that a female passenger who was arguing with a driver, better be careful because the wrong person will have her come up missing. Many drivers are extremely rude, some are not. A lot of drivers curse openly throughout their route, F bombs and all. Non drivers could lose their jobs, based on this bus service's inconsistency! Lacks professionalism. Varying customer service depending on who you are, and who the driver is. Non existent bus signs at some stops. Extremely late arrivals to complete no shows. Very disappointing! For the 25% of the drivers who are professional, Centro needs to hire more drivers like them."

"Be careful coming from fair at night...bus unloads at hub which is not a safe area at night...and the bus has no security guard..the busses are packed to the gills and sometimes belligerent persons start trouble..once you board the bus you can't get off unless you can ask the driver which would be impossible if the aisles are packed..sure it's cheap and easy but if you get stabbed maybe uber is better idea"

"Centro has got some of most rude wreckless arrogant and unsafe drivers around. They think they own the entire road and take priority over everyone else on the road. I'm really surprised that more of their drivers haven't got shot or beat up. Here's an example of what just happened a few minutes ago. I was driving north on Salina St. In downtown Syracuse. Several buses were pulled off to the curb picking up passengers. The rear ends of these buses were stuck out in the driving lane. So me and several other vehicles went around. Apparently they didn't look or just feel they think they can do whatever they want to who ever they want or they just didn't look but pull right off the curb in front of everybody and force traffic into the on coming lane to avoid them. Then they push their way in front of other vehicles almost like they're trying to make a statement like you stay behind me. We take priority over everybody."

"We used the shuttle to go see Bryan Adams and Billy Idol at St Joseph Amphitheater. Fantastic service. Quick, clean and very efficient AND $4 round trip fare!! Very impressed that a supervisor (KIM) was on site both downtown before the concert and at venue after concert to make sure everything ran smoothly. Way faster & easier than if we had driven and parked on site. Did I mention it was only $4??!! This is an incredible service. We're from Canada and having this bus shuttle available will definitely encourage us to come back to Syracuse to see more concerts!"