Avis Car Rental

"Service was terrible lady had attitude when I pick my car up. On top that give me a jeep with bald tires and it was snowing outside. Took the car back got car it was loud in the back felt like the back tire was bout to come off. This location has bad cars and bad attitudes"

"This unfortunately was one of the worst experiences that Ive had renting a Vehicle. As soon as I picked up the car it had a smell of Marijuana. I reported it to the agent- who was so helpful. Unfortunately she stated she had no other vehicles. I spent the week apologizing to everyone in the vehicle about the smell. I also spent 40 minutes trying to open a gas door that appeared malfunctioning. When I finally returned the car, the agent (different one), could not have been more indifferent to the problem. When I returned with the car fully fueled the agent barely looked up or addressed anything. I mentioned that if I had returned the car with a smell, I would have been charged 425.00. By the time Wednesday came, out of desperation I ran my own air cleaner in the car to try to help the smell. Your social media team offered a $100 dollar discount off of this rental. I was surprised that no one from this location or your nearby airport location even made an attempt to contact us to even offer a switch on the vehicle. In the meantime, I spent the week driving colleagues around and dropping off my child at school with a car that smelled like Marijuana. With no other recourse as I didnt have any time or inclination to want to engage with the office again. I half contemplated putting a stop to the payment for the entire amount of the rental. Not only was this a failure on the location unfortunately, It was a failure of your organization to perform any sort of follow through on something that was verified as a problem from the outset."

"The cars are always in top shape, and I always get recognized for being a president club member. But the reason I gave a 10 is because the exceptional people who work at this location. Always treating me like a VIP, always friendly, professional, knowledgeable, helpful, and efficient. It’s Christmas and I think you should give them all a raise! Seriously thank you so much for always making me feel important and valued by Avis. This place is a stand out location!"

"Both women that I encountered were great. Monday (9/25), Katrice (I’m not entirely sure if this is the correct spelling) was pleasant and quickly got me on my way. She was faced with customers that were less than pleasant in front of me in line and I was a bit nervous it would taint my experience but Katrice did an amazing job at not letting the interaction ruin her morning. She wished me safe travels on my adventure to see the Jonas Brothers later that night! Katrice also informed me that I would be given a SUV rather than an economy class, which ended up being a good upgrade! Driving an SUV to Pittsburgh was a lot more comfortable! Upon returning my vehicle this morning (9/27), the owner was behind the desk. She was also extremely personable and made my experience just as great. I wish I caught her name. We exchanged conversation for a few minutes and I was on my way. Pick up and return were smooth and I would recommend this location again. Car was spotless and without damage versus when I’ve picked up vehicles from the airport location…. (Less than a month ago was given one that was clearly in a car accident). 100000% would choose the Genesee Avis location again!"

"Horrible experience with this store and Avis customer service. The location was closed when we arrived at our reservation time and the employee inside made a shooing motion and wouldn’t open the door to answer our questions. We had a reservation via the Avis website for 1pm on Labor Day with no notification that they were closing at 1. It would have been fine if the store had called to let us know or asked us to arrive earlier. When I called customer service they only offered a car at the airport for $100 more than the original booking."