Tropical Smoothie Cafe

"I'm rating this a 3 because its actually the only tropical smoothie in the area that hasn't given me a garbage 80% filled, completely liquified smoothie lately, so that brings them to at least a 3 star... however they need to hire more people. The kids who work there are good and kind, and seem to be moving pretty non-stop but it's still not enough to keep up with the crowd, making the wait for a smoothie (as other stated) 45 mins+. Stop torturing these poor kids and hire more help. You've already started cutting back on expenses by shrinking the size of the cup (bottom is like 2 inch of hollow space) while increasing prices, the LEAST you could do is hire enough people to get the job done."

"Yesterday I ordered from this location. My smoothie was not a smoothie it was basically a fruit bowl in a cup. It took forever to drink, which means it got warm, and I threw away about a third of the drink because it was just warm chunky fruit pieces. So nasty I've had wait time issues with going in person but this needs to be noted and fixed what is a smoothie if it isn't drinkable. It's literally in the damn name lmfao it's smooth--ie not chunk-ie. That is all. IRRELEVANT SN: Why are there 3 drinks that are essentially the same thing with one added ingredient starting with a basic strawberry banana."

"waited 13 minutes for one smoothie for it to be lukewarm when I got it pretty sure they forgot to put the ice in it. Heard the girl training. The new girl said we’re not supposed to put water in it but since it’s watermelon, you can. $10 for a disgusting smoothie definitely will not be coming back. to make it worse, I was the only customer in there"

"If I could give a zero rating I would. I went here this past Monday ordered a smoothie on my app at 11:49am. At 12:18 when my smoothie was still not done I went to the counter and was told it was still going to be a while because new people were working. I left disgusted. I had to bring my sister to her cancer treatment which was the reason for getting the smoothie. I then have emailed the store THREE times to get my money and have gotten no response. This is not a way to run a business. I have been to plenty of other tropical smoothies where i was given excellent service, however it seemed based on the reviews this is not uncommon for this location. Absolutely horrible."

"They need to hire more people to work during the peak hours. I can easily wait 30 minutes for a smoothie that takes 5 minutes to make. If there’s a line then you can expect to add more time. There’s always only one guy on register and he’s running into the back to make smoothies too. And the smell at this location has turned me away more than once. I’m done."