Firehouse Subs Totowa

"At Firehouse Subs, exceptional service isn't just a goal—it's a way of life. From the moment you enter the door, you're greeted with genuine smiles and warm welcomes that make you feel like a valued guest. What truly stands out is the unwavering friendliness and kindness of the staff, particularly the ladies who bring an extra touch of warmth to every interaction. Whether it's taking your order, answering questions, or simply engaging in friendly conversation, the staff at Firehouse Subs consistently goes above and beyond to ensure that every customer feels welcomed and appreciated. Their genuine enthusiasm and willingness to assist create a welcoming atmosphere that sets the stage for a delightful dining experience. What's truly remarkable is the level of personal attention and care that the ladies provide. They take the time to listen to your preferences, offer recommendations, and ensure that your order is exactly to your liking. Their genuine interest in your satisfaction shines through in every interaction, making you feel like a valued member of the Firehouse Subs family. In a world where exceptional service can be hard to come by, Firehouse Subs stands out as a shining example of how it should be done. Thanks to the dedication and kindness of the staff, every visit is not just a meal, but a memorable experience filled with smiles and positivity."

"When I walked in I was standing at the register for 3 minutes without any greeting. Once I was approached the guy said just give me 2 minutes. One person was doing the cash register and cooking. Another guy came out from the back and both looked miserable. No personally whatsoever! The place looked dirty. Empty boxes on the floor by the straws/condiments and the floor needed a good sweep. Not a place I would come back to."

"My clients were in the mood for Firehouse Subs so we ordered from here. I ordered the jerk turkey sub on wheat. Everything was ordered online. When I arrived I waited a bit for them to make it. I parked in the plaza lot. The food was ready and I left after it was done. When I tried the sub it was very delicious. I really enjoyed the jerk flavors. It wasn't hot enough though. All in all I had a good experience."

"After reading the reviews of this location and then going there myself I don't see what all the fuss is about with the negative reviews.... As soon as I walked in the door Ashley R. greeted me very politely and with a big smile on her face! You don't see that too much any more. The store was VERY CLEAN and the atmosphere and ambiance was VERY INVITING to say the least. I felt not only welcomed but comfortable and excited to stay. At the register Darrel was not only extremely helpful but also went out of his way to make suggestions that turned out to be spot on as far as making my meal very appealing and tasty. His suggestion to get my sandwich hot made all the difference. Ashley R. repeatedly checked on me and how I was making out. She even took the time to check out the bathroom before I used it and wanted everything during my visit to be perfect. She DEFINITELY DESERVES A RAISE AND ACKNOWLEDGEMENT FOR HER ACTIONS! I would accept nothing less. The bathrooms were clean and everyone was nice. I would give more than 5 stars if I could. Also I forgot to mention how amazing the soda machine is and how it would take you a year to try EVERYTHING they have.... SOOOOO MANY OPTIONS!!"

"June 2022-Customer service was great during a small rush hour around 7:30pm.Two young men were very helpful. Food was good.. bought a medium Italian sandwich with bacon for $8.29 + tax. They open till 9pm and they hardly answer the phone cause they're busy"