Velasko Pizzeria & Deli

"Have been a loyal customer for almost 5 years but the quality has really gone down in the last year. Some staff can be very rude. They seem too busy talking when you come in to order and they often look annoyed when you order. I totally understand being busy but glancing at me then continuing a conversation without saying anything to me while I stand waiting to order time and time again is off putting. Sometimes can be hard to get through by phone, will get a busy tone or put right on hold for a while without saying anything. Food quality has really gone down hill I used to love to get slices especially the chicken wing because it was fresh and tasty. Now it’s usually burnt and tastes old and stale. Most times now the pizza has been sitting in the warmer for hours and is hard, greasy and gross. The crust is harder than a rock and burnt and makes you feel gross after eating. The poutine had very little cheese and had a very watery gravy last time I ordered, hopefully not the new normal bc the poutine was super good in the past."

"Good food, good prices, great service ... love old school places that aren't yet corrupt w corporate influence where the only goal is to male money NOT customers happy....ya know, it's funny how you can ha e service like yours one day then have it the complete opposite the next time around. How on earth can you put someone on hold and not pick the @(#*$*!! phone back up for 15 minutes. Yea ur busy but are you not entertaining other orders..."

"Ordered online. Wings and fries. Arrived in between time estimate. 3 orders of wings and 1 order fries. Had to wait on 1 order of wings with 2 orders done and fries. Why weren't all 3 orders dropped at same time? Wings, for me, were way over cooked. Every 3 wings was a 12 oz drink. ( just to swallow) garlic Parm wings had very little to no sauce....should have just been plain. Counter girls were polite."

"I've been a customer of the Velasko Deli since they opened. I've come to expect a certain high standard from the place. Standards that Jean and her sister set before you bought it. Sandwiches always had fresh bread and were tasty as expected. 2 out of 3 sandwiches I have in the last couple of months had stale bread, I had the 3rd toasted to neutralize the issue. Pizza was always on point. The crust was perfectly cooked and tasty, the toppings were balanced and I always ate more than I should. I was always happy to order pizza to share with out of town friends, as it was the best. I was very very disappointed tonight. I ordered a sausage and mushroom pizza. The staff was polite, and the pizza was ready when I arrived. I did notice that the staff seemed distracted by conversations. I got home and opened the box looking forward to my perfectly cooked crust and aroma of fresh baked bread. The pizza was over cooked. The crust was overly dark and a 3 inch circle towards the center had no crust under it. Some bites were bitter. I thought about returning it, but the toppings were tasty. I thought about going back and talking to the staff, but it's not my restaurant. Our neighborhood needs this deli. It wants delicious food prepared by people who care about their product, and it wants to support a business that provides the community with top quality product. I'm very unhappy as someone who loves food of all kinds, and loves to cook and share my food with friends. I'd like you to take time to better train your staff. I'd like the staff to care more about the food they are giving people. I'd like them to take pride in the food they are serving. You are going to lose customers and your business will fail unless you address the issues. We don't need to lose the Deli, but you seriously need to address your issues. I wish you luck, and hope you are able to make the necessary changes to make your business successful. Donna Kuzio"