Starbucks 3604 Genesee Street, Syracuse, NY 13219

"Waited for 10 minutes for a latte, even though I’m the only person in the store, while they fulfilled mobile order after mobile order. Then the latte is half foam and after getting it fixed, it’s lukewarm. Definitely not a normal Starbucks experience. Will not be returning to this location. EDIT (in response to your reply): Not sure what other details you’d like, please elaborate."

"Unbelievable. Got there 11:44am. Got 4 drinks. Got 3 frapps at 11:52am. Didn’t get my chai until 12:26pm. They need more staff or better staff or just more machines. Definitely smarter staff tho. One lady was on the front of the counter talking to customers instead of helping the girls in the back with drinks when she knew the wait time was 30 minutes. Don’t suggest going there on holiday weekends."

"This was the best Starbucks I have seen in a very long time. The store itself was a nice comfortable place to sit and have coffee and conversation. The staff was very nice and polite. I’ve never reviewed a Starbucks before but this was an unusually pleasant visit, so I thought they deserved a good review."

"What a nice and warm ambience!! The customer service is great. Unless the busiest time, mostly you can be welcomed by the starbucks partners. The indoor signboard is so cute and informative. You don't need to check the app for what's happening and what event you can enjoy. Spacious and well-managed clean store with a parking lot. They run a drive-through as well. I firstly stopped by this one a few days ago and keep visiting these days. Everytime I went there, the atmosphere was satisfying:)"

"This is a nice Starbucks. Very clean and the staff is friendly and professional. I like the seating in this one. There's lots of nooks to have more private conversations. I met a friend for coffee today and we were there for a couple hours talking. When customers were not at the counter, staff was cleaning and wiping down things. Made me feel like it was clean. They get it."