Famous Appliance Service

"We have had Garrison now here twice, first to look at our dishwasher that wasn’t working and just recently to fix our dryer that wasn’t heating. He quickly identified what was wrong both times and helped us identify next steps in both cases. I’m grateful for his expertise and quick turnaround in ordering the part necessary and getting our dryer up and running as soon as possible. Highly recommend!"

"The technician that came out to look at my dryer was amazing. He did a thorough evaluation of my dryer and discovered there wasn’t anything wrong with my dryer. I just needed my vent cleaned. He gave me a referral to have it cleaned and didn’t charge me anything for the service. What a stand up guy. Thank you. I would definitely refer Famous Appliance Service to anyone as they are a very honest trustworthy company."

"I called Famous Appliance to fix my Bosch dishwasher. It turned out the sump motor needed to be replaced. They came out on a Thursday, and said they had to order the part. It came in on the following Tuesday, but they couldn't come out to install it until Friday. After installing it, we were told not to run the dishwasher for at least 4 hours because he used a sealant. There should be no reason to use a sealant to install a new sump motor. But, it meant that he left without testing his "fix". We waited for 6 hours and turned it on. We heard was some loud noises and an error light came on "watertap". I looked up that error code and it said basically that no water was getting into the dishwasher. I called after 8am the next day on Saturday to report the problem. Rather than apologizing and saying they'd send someone out right away to finish the job, they told me they could schedule someone to come out the following week. I called a handyman I frequently employ to see if he could finish the job. However, after hooking up the water that Famous Appliance forgot to connect, we turned on the dishwasher, it made a horrible racket. He pulled out the dishwasher and discovered the sump fan was improperly installed, and there was now a leak around it too. Also, the motor Famous Appliance replaced (because it was leaking) was still leaking. There was also a leak in the hose connecting to the dishwasher. Overall, this Famous Appliance technician spent 3 hours to do an incompetent install, and created additional leaks. I couldn't rely on Famous Appliance to return and do it right, because the receptionist told me it was their policy that the original guy had to return to fix it. I didn't want that technician back. He clearly doesn't know what he's doing. Since I can't get a competent person from Famous Appliance, I am stuck either paying a different company to do the job right, OR just cutting my losses and get a new unit. Terrible, terrible experience. I ended up buying a new Bosch 800 for $1299. With the additional $420 I threw in the garbage by hiring Famous Appliance to fix the old one, it ended up costing me close to $2000. Had I only known how incompetent they are! And no, no offer to give me my money back. That would require an honest, ethical business."

"Aaron is awesome! We were in a time crunch and he was able to make it out right away. He did the work quickly and even cleaned up after himself. He is very friendly and I would totally hire him again! Thank you guys so much! Oh, and the ladies in the office were very helpful as well. Thanks guys!"