JCPenney

"Hard to navigate around the store if you’re in a wheelchair. Many areas are far too narrow to fit through with their endless middle table displays. Everything is ridiculously overpriced just so they can have “sales” which still make the items higher than what you can find on Amazon. It’s also super annoying to get the sale price you have to have & pay with a JCP credit card. Selections and quality of what they offer is the bare minimum so pretty much a waste of time going here. JCP beauty is pretty much what you can find at Walmart and target for much cheaper."

"Wendy from jewelry gave me excellent service going above and beyond. went to the make up department and Chris continued with that great service, bought one more thing ; ended up at the front register and Ada continued with that excellent service. This is the best service I’ve ever received at any store. Thank you so much."

"I had the pleasure of working at this store for around 7 months, or so. The team is lovely and Oscar and Tabby are absolutely amazing managers. If you're looking for a nice, well kept and friendly store, this is the place for you. This next bit is for corporate. My HR complaint was completely ignored and gaslit. I was never responded to nor worked with. The store manager; Erica, is one of the most miserable people and without a doubt - the worst boss I've ever had. Quite literally; part of training new people is telling them that "Yes, Erica will make you cry. But please don't take it personally. She behaves and speaks that way to everyone, that's just her. Please don't quit, we all appreciate you." That was part of my training, and that was how I coached people who would have their first interaction with her. I'd be more than pleased to discuss this matter with anyone from corporate. I am bipolar and recovering from an eating disorder as well as a manic break. Erica did not help. She made everything worse and my consumption of my panic attack medication actually skyrocketed when I worked with her. I've since quit and moved, but I write this because I hate that my former coworkers and new people - some of whom could be as mentally fragile as I am - are working with her. She is miserable, cruel, and irritated/angry all the time. She is not supportive, nor has she ever been kind. This has been an ongoing and constant issue. My complaint is still open and standing with your HR team."

"Haven't shopped at JCPenny in a long time. I ordered some basics via a pre-black Friday sales online. Almost everything worked out. Did a few returns in person. Staff was very friendly!"

"They have a wide selection, and there are a lot of good sales there. However please stop making your poor employees ask several times about the credit card. I know it's not their fault. But one no thank you should be sufficient."