Parts Department at American Fork Ford

"Be careful at this place. They charge over $1000 for what they say is an anti theft tool. They suggest it’s required. I got it removed from my invoice. Many dealers have their dealer and handling fees. These have to be the same regardless of the buyer at each dealer. I’ve often seen dealers try and tack on unnecessary charges, but this was far and away the most brazen and wild attempt I’d experienced at tying to confuse and sell the customer a very expensive item that few other dealers here would ever be so bold or arrogant to try and sell you. I’ve bought from 4 Ken Garff dealers in the past 12 months. And this was the only one selling this product. Also, my truck had wobbly tires and I had a tire shop check it out and my used truck with 1,000 miles on it was lacking any balancing weights and when I asked Ken Garff, ghe dealer couldn’t figure this out and I went to a third party and for $40 solved my own problem. You’d think with fewer new cars to sell the dealers would take more time with the cars they have. Disappointing. In just a few short months of selling cars this easy they’ve gotten lazy it feels like. And taking advantage of customers. I buy cars frequently and this was a below average experience on several levels. It’s tempting to buy a car when you have the money, but don’t fall for expensive gimmicks."

"Always quick and professional. John was very helpful this time around. He and his team deserve a pay raise. Service is usually not enjoyable and they made it bearable. He told me it would take 2 hours to do the service I had requested and he had it done in an hour and a half. Highly recommend this service department. It can be difficult to land a scheduled time if you need something within a few days, so plan ahead."

"I’ve had good and bad service here. The last 3 times I tried calling for service nobody picked up the phone. I’m going to another Ford dealer now. Their “we hear you” ad is not true at all- they won’t even talk to you!"

"I’m interested in a hybrid Maverick but I have not been able to test drive one. After being mislead at a different Ford dealer I called here and talked to Frank. He was knowledgeable enough about the situation to tell me the hybrids will not be delivered until mid-January. Thank you for telling me that. I found that other dealers will mislead you just to get you on the lot. Thanks to Frank!"

"We worked with Shawn Turner to select an SUV among the Ford offerings. He went with us on test drives and explained the many desirable features of the vehicles. He was professional and helpful in every way. We would definitely use Shawn again!"