Hilton Garden Inn Salt Lake City/Sandy

"I contacted the Hilton Garden Inn Salt Lake City/Sandy in December 2023 as I had a pending business event in the area sometime, I was projecting in April 2024. I talked to Ashley Jennings, the Group Sales Manager - South Valley, who helped me set up the rooms for the incoming 20 member Moroccan VIP delegation. She made it very easy and helped me along the way with the process. Unfortunately, due to the change of location areas I was unable to use this hotel because it was too far away from the training location, but again, Ashley was wonderful working with me and even holding the rooms as I searched for a new location and upon finding a location, then nicely cancelled the reservations. Ashley is a great Manager to reach out to for VIP group reservations and I'm very sure if the training location was in the original area I'd be at her hotel. Overall, I'm happy to have Ashley as a potential contact in the future and I would highly recommend anyone with a VIP or group booking in the southern Salt Lake City area to ask for Ashley Jennings at this Hilton Garden location."

"Awesome stay. No issues. They have a 24 hour pool, and 2am is exactly when I want to hot tub. Front desk was friendly in that "make your day better by having met them" way."

"Had a room here here November 25-26. We live in town so we decided to do a little staycation for my girlfriends birthday. Selected this location because it has a pool. I had some friends coming over for dinner and drinks, I decorated the room and had it catered as well. When we arrived we noticed the TV didn't work. I spoke to the front desk and they sent the maintenance man to our room to have it looked at. He came and went three times initially to try to resolve the issue. He called the service provider and was asked to read the numbers on the receiver. He didn't have his glasses and asked my girlfriend to speak with them and read the numbers to the person on the phone. We were then notified that it wasn't working in the entire building. After this he left and came back two more times to try something else. Still working from my room that is decorated and has the food ready for guests. I went home and got my smart TV loaded with apps so I could still have something for us to watch. Unfortunately the wifi wasn't strong enough to power any of them. I notified the front desk and the issue was unresolved. Our shower was also out of shampoo but at this point I didn't care to have more hotel staff in and out of the room. In the morning I spoke to the front desk about compensation for all the trouble, I was told I would have to contact the general manager Adriana Cortes. I got her card and called her that Monday. I got the front desk again, told them about the situation and they said they would leave her a note about it and she would call me back. It's been two weeks and she has made no attempt to reach out or even apologize for my inconvenience. I have pictures of both TV's not working and the maintenance man in my room full of balloons that I would have loved to post but unfortunately there isn't a place to upload them in the review."

"My stay at Hilton Garden Inn Salt Lake City Sandy was a delightful experience. The hotel's cleanliness, modern amenities, and attentive staff contributed to a comfortable stay. The room was well-appointed, and the attention to detail in cleanliness was evident. The staff members were friendly and accommodating, making the overall atmosphere welcoming. The on-site facilities, including the fitness center and dining options, added to the convenience."

"I had the most pleasant stay~the room was tidy, the bed was an absolute comfort and joy, and the staff was extremely pleasant~Sarah was just an absolute gem, answering all my "touristy" questions and gave me peace of mind checking into my first hotel on my own. When the glitch with the air conditioner came up, she was on top of it quickly, offering support and options! She sent Danny up, and he was just fabulous! After the quick fix with the A/C Unit, he went above and beyond to show me the grounds, directing me to the spa, pool, and gym. AND THE VIEW :). I was able to see my office building from my window and see all of the beautiful flowers in the fields along with the gorgeous mountains. Thank you SO much for making my stay so pleasant...like a home away from home! Definitely booking here again!!!"