Odyssey Pools

"After enduring 14 months of frustration with a previous contractor who left our yard in disarray, we turned to Jim and Odyssey Pool for a much-needed rescue. Given our experience (with the prior contractor), I anticipated the need to be more assertive as a customer this time. Jim, however, understood our level of stress and proved to be highly accommodating and understanding. Due to the failure of our prior contractor, we faced the daunting task of completely rebuilding our pool, spa, and plumbing. Odyssey tackled the challenge by core drilling new plumbing into the existing pool shell, squaring the pool, then re-forming rebar and re-shooting shotcrete to rectify the pool shell. Additionally, they used a massive foundation excavator to remove the old spa shotcrete shell, then installed new plumbing, rebar, and finally new shotcrete— pool and spa were an enormous undertaking that other contractors were reluctant to commit to solving. Part of our agreement was a rock wall to match our existing landscape surrounding 1/3 of our pool, a water feature, and a jumping rock that turned out absolutely beautiful. Throughout the process, Jim remained honest and went above and beyond to ensure the project was done right. We reached mutually agreeable terms, and Jim delivered on every aspect with high quality. I never felt like I was being taken advantage of, and whenever there was an issue, Jim promptly addressed and resolved it. Happy with the initial results, we extended our contract with Jim to include additional drainage work, specifically installing french drains throughout the property. This extension was seamlessly accommodated within the timeline of our agreement. Given the constraints on my schedule and Jim's, we opted mainly for text communication and found it mostly effective. I recommend scheduling regular calls in addition to text for optimum communication for those planning to work with Jim. It's only been a few months since we completed, but we are very happy, the yard, pool, and spa are what we had hoped for when we started almost 2 years ago. Thank you Jim and Odyssey team! I'll update the photos in the summer of 2024; I forgot to take good pictures before we winterized the pool for the season."

"I am writing this review in sorrow and fully intend to amend if a resolution is reached. Families BEWARE!! Jim came with high regard and we were impressed when we met him. His vision for a backyard oasis is great. Unfortunately, completing the dream is nothing but nightmares. We began our project in April 2023. We as of August have paid 95% of our pool. No work has been conducted since then. The pictures could be your yard, a mess unsafe for your children and your pets."

"Jim and his team have ALWAYS gone the extra mile to take care of my pool and spa needs. They did the pool at my old house and I cannot say enough positive things about it. When we moved, our new house had an outdated pool/spa so I called them up and they did a complete upgrade. They have always been so great to work with and I recommend them to everyone. They are great."

"I do not recommend this company at all. My pool still is not completed. It was started beginning of August 2021, and it is now almost Nov. 2022 He said he would have our pool done in 4 months. Start to finish. Nope. He is a nice guy, but, he is not good with running a company. Or communication, or following through with what he promises. He takes on too many jobs and cannot finish what he starts. He promises a lot but never gets it done. (We have a friend we recommend him too and their job still isn't done either!) I have been super disappointed in him and how he runs the company. He will always tell you he is coming or the project will be done in a week.... however it is not true. My son got married and we had a ton of family over and he promised to have all work completed before they got here. He didn't. That was Sept 8th. It's Oct 27 and i haven't heard from him again. I have chipped copping (which was very expensive btw), a broken tile, copping that was cut crooked and needs to be polished, pool covers that don't close all the way, plaster that has discolored and looks like paint was spilled before the pool got filled, the plaster is nice but is faded in spots and has splotches all over (hard to capture in a picture) so it's super disappointing because we paid extra for the plaster, and of course Jim promised to have the plaster guys come look, and it never happened. Lots of promises that never happen. GO WITH SOMEONE ELSE!!"

"Hiring Odyssey pools to build a swimming pool and landscaping my yard was a great decision. Jim and his crew worked hard, were responsive to my questions and performed beautiful work. All within the time frame that was expected. I have recommend them to my neighbors and would to anyone else considering a similar project. I am loving my pool and yard."