Ashley Store

"Sara helped my sister purchase a recliner for me. She was so kind and understanding of my situation and stayed late to help us with delivery issues. She went above and beyond the norm in helping us. I will highly recommend Ashley furniture and Sara to all my friends and family."

"Atrocious customer experience with the service and delivery team. Not a single reasonable person on the team willing or capable of thinking for themselves. This place desperately needs some real leadership in their service team. Edited Review to comment on the Response from the owner: I have used my experience with Ashley in the companies I lead on how to never interact with a customer. They tell me they understand my frustration...no they don't. Please feel free to reach out for further assistance? To whom should I reach out? The customer experience at every touch point has failed. There is clearly a systemic issue as it relates to how to take care of a customer. Ashley thinks they are selling furniture, but forgets they are running a business based on customer experiences."

"Went in looking for a loveseat and after some looking around Janet found us an awesome cushy reclining one for much cheaper than we had expected. Delivery went quickly and smoothly and we're loving it! While I'm not exactly familiar with the staff I'd recommend stopping by and seeing what Janet recommends if you're shopping for furniture, she was friendly, knowledgeable, and a good listener who helped us find exactly what we wanted in less than an hour"

"Worst experience ever!!!! DO NOT GO HERE!!! They first lied about my delivery date by 2 weeks, then the delivery guys lefts all the trash in my front yard for multiple days. To make it better my entertainment center I bought is all broken and missing parts. The doors are falling off and the shelves can't hold anything without falling apart."

"If I could give this place 0 stars, I would. My wife and I went 3 weeks ago to place an order for a bed frame and chest drawer. We were told that all items were available and would be delivered on 10/31. Turns out the chest was a backorder item and when Ashley delivered the bed frame, the footboard didn't match the rails or headboard, the lamps didn't match the headboard and as a remedy, the technician wanted to drill holes into the headboard. 3 weeks have passed, and Ashley mailed 2 lamps for the bed. One of them is the right one, but the other doesn't match. So 3 weeks after purchase, we still do not have our order fulfilled. This is a mickey mouse organization that is good at taking your money and not delivering your orders that you paid in full for. My advice is to stay away from Ashley and take your business elsewhere. To Ashley: Do not leave me your automated "we're sorry but contact us" line. I've been on the phone with you clowns for 3 weeks, and nothing has been resolved."