Tim Dahle Ford

"3/12/2024 Date of purchase. I called ahead to Tim Dahle Ford in Spanish Fork about the advertised 2023 Bronco/ Badlands package with 2.7 six cylinder engine. I drove down to see the advertised 'new" Bronco that I had called about. Carlos was the salesman. The advertised SUV I test drove was a dirty demo and had other peoples belongings in it, so I lost interested in it. Carlos then showed me another new 2023 Bronco/Badlands same color and told me they where identical except for leather seats. I asked why there was a price difference other then just the seats and I was told by the manager Jeremy and salesman the factory chances prices regularly, and no other reason. Had they been truthful and disclosed the different engine, I would not have bought the vehicle. I trusted what I was told by both the manager Jeremy and salesman Carlos. I then purchased 2023 Bronco Badlands based on what I was told by the manager and the salesman. But in reality, the Bronco had a smaller 2.3 (4 cylinder engine) that they did not disclose to me. I realize now why they removed the window sticker shortly after I looked at the vehicle. The finance manager that had me review & sign the documents also omitted to put number of engine cylinders asked on the form or on any of the contract documents. But they did include the number of doors for some reason. Why? It is now clear that I was unknowingly baited and switched to another 2023 vehicle with less desirable motor and they wanted off their lot. After purchasing the Bronco, I gently (for break-in) drove the car home and parked it. Two days later I when I drive it, and it broke down do to a turbo problem. I returned it to the dealership for repairs and that took them over a week before returning it. Some days later, when I finely had a chance to drive it again, I noticed the lack of expected power. I first assumed it was not broken in, I was wrong. I opened the hood then realized I did not have the engine that was told by the sales manager. I feel I was misled by both the sales team and the finance department."

"Being honest, I have never had a more pleasant car purchase experience than at Tim Dahle Ford in Spanish Fork, Ut. I dealt with Ben G and Ben T on their sales team. They allowed me to drive the 2018 Tundra up to Salt Lake City to be inspected by my mechanic prior to purchase (with a $1000 hold deposit). This allowed me to have peace of mind before finalizing this purchase. They were also great with my trade in, enabling me to save over $2000 in taxes applying the trade in value to my Tundra purchase. They detailed the truck very nicely while I cleaned out my trade in. I never felt pressured, or any distrust of the sales team or the finance manager. Unfortunately, their forever warranty only extends to vehicles that are 5 years old or less, so I didn't qualify on my 2018 Tundra (thank God it's a Toyota!). I would not hesitate to work with this dealership and it's people again in a heartbeat."

"We have had a Ford escape hybrid for 7 years now and every time we've had a issue we've been forced to go to the dealer since it's a hybrid. They have never been warm and have been overpriced by a lot. We just got it diagnosed basically telling us it's not fixable and charged us $231! JUST TO DIAGNOSE! That is ridiculous so now we're out way more money then we would have been anywhere else just cuz we couldn't go to another shop since it's a hybrid. They also gave us an appointment where my husband had to take our kids ( because I was at work) to have them tell him they only had one Technician that day who couldn't help because he was slammed. Don't give us an appointment if you can't actually see us. They finally got us in somehow but it was a horrible experience not just because of the bad news. The Last issue before this one, they took 6 days to diagnose 2 guesses. Never offered a loaner car even though they have them and after they fixed one of the problems and a few months had past to see if that was what was causing the issue, I inquired about the other. they hadn't even written any notes and had no clue what they had said. So I was expected to have another diagnosedtics run pay for that AND when I asked about a loaner car they wouldn't say they could promise me one. after a while they told me they would call when they had one but never did. If it wasn't the closest dealer and we didn't have to be forced to go because of the type of car we have we wouldn't. Definitely avoiding them for anything with purchasing and maintaining a new car."

"Mike H. at Tim Dahle Ford in Spanish Fork was absolutely amazing to work with. He was so patient will all my questions and texting and bothering him. He was also very knowledgeable about the car I was interested in and was able to find the color I wanted and had it brought to the lot incredibly quick. He was so great to work with. I will be purchasing from here again for my next truck and will be working with Mike H. And would recommend anyone, if you are looking for a vehicle go talk to Mike H."

"I'm long over due for this review as I was unable to post at the time. I had a back up camera issue on my F150 for the past 3 years and at the time Tim Dahle had not earned my business and I didn't trust them. the service manager Jordan and his team was amazing to work with. they went above and beyond to help me and resolve my issue. they also helped me understand another I had been having on my truck with my heater vent. they Jordan was respectful and kind in his dealings and did a great job. needless to say I trust them and they have earned my business. thank you for taking care of us"