Cascade Collision Repair

"I came here because of Google reviews and a recommendation so I see it only fair to do a review. Even the insurance company checked the reviews when I told them where I wanted to go. My experience with Cascade collision was top-notch I was very impressed with their customer service the care of the vehicle, and the end product. I have no complaints. They kept me informed the whole time. Yes, there were hiccups, but that is normal with any repair process. I will 100% go back to them if I ever have any repair needs again."

"Excellent work and exceptional customer service I haven’t seen in years. Estimate for time and money was exact. They went out of their way to make my inconvenience of not having a vehicle an easy experience. I wish every company had half of the customer experience they gave me. Thank you! My truck is beautiful again."

"I had an absolutely dreadful experience with Cascade Collision Repair. If I could give them zero stars, I would. They managed to mess up every single aspect of their service. First off, my truck was delivered back to me in a broken condition (see pictures attached) And the reason? Well, apparently their customer service representative couldn't be bothered to actually inspect what his technician had done. It's mind-boggling how such a basic step was overlooked. As if that wasn't enough, it took an excruciating three weeks for them to return my truck to me. After having to pay another $250+ on top of the already paid amount. I was promised a new tailgate, but when I finally got my truck back, the new tailgate looked terrible and nothing lined up. It's like they didn't even bother to properly install it. Communication? Non-existent. They must have a policy of ignoring customers because I can’t remember receiving a single call from them throughout the entire ordeal after the first initial calls. It was always me having to chase them down for any information. How hard is it to keep a customer informed about the status of their vehicle? Clearly, they have no interest in providing decent customer service. Cascade Collision Repair has proven themselves to be a complete and utter disappointment. Don’t be fooled by their 4.7 star rating. They failed on every level – from communication to basic competence. My truck is still not fully put back together, and I’m not letting them touch my truck anymore. I wouldn't recommend their services to my worst enemy. Do yourself a favor and stay far, far away from this place. (the first 3 pictures are of when they delivered the truck back to me unfinished, the last 2 is what I have to deal with now)"

"Wonderful experience repairing my Honda CR-V! Everyone was very professional, the shop was clean and updated. Repairs were made in a reasonable amount of time, and we utilized their shuttle service for both dropoff and pickup. You can hardly tell anything ever happened to the car!"

"From beginning to end, Cascade was professional, thorough and awesome. They always kept me up updated on the vehicle progress. The front staff are friendly and give genuine smiles. I will definitely bring my vehicles back here in the future."