Volkswagen SouthTowne Service and Parts Department

"SouthTowne is 10 times better than the Ken Garff in Orem. If you have the choice I would choose SoutheTowne 10 times out of 10. They are decently quick and accurate with timelines and fairly responsive. My service coordinator was nice and very communicative."

"I have been getting a check engine light for a covered warranty issue going on and off for 6 months. I have gone in twice without an appointment to have it diagnosed, and was turned away both times saying I need an appointment. Once in February, once in may. The light came back on, I scheduled an appointment, then the light turned off days before the appointment. I decided to go in anyway. A diagnosis is performed and they come back and tell me exactly what I already knew and tried to tell them three different times now, and they said it wasn’t covered because no codes were found, and that I should “come in right away if it comes back on.” So, in summary, I did the right thing TWICE, got told to do something different, did that, and now they are telling me to do EXACTLY what I already did twice and that they can’t do anything, because I tried to do it the way they initially said to go about it. On top of that, they still charged me the $165+tax for the diagnosis that didn’t give me any new information and would have been covered if they caught the code that went away because I waited like they said to do. What those service reps didn’t know was that I had outlined what vehicle I wanted with a sales rep during the service, and he had just started a search for me. Not anymore! I’m not taking my business to a place that will disrespect me or my time like that."

"Very negative experience for us. They did some minor work on our car after telling us the car was still undrivable and it would cost $16k to fix everything. As we did not want to fix it, we still had to pay for the minor work $216, while the car was still undrivable. People were not collaborative and not friendly. It always felt like they were just trying to get us to buy a new VW from them. But definitely won’t go back. We sold the car on our own and will look into other brands."

"If you like being harrased almost on a daily basis by "sales bros" then this is the dealership for you. Here's a little context and the details. I have leased several vehicles from vw southtowne and my current lease is up in 8 months. I have been called, texted, and emailed constantly by these guys despite asking them to chill out, which I politely did. Here's a quick snapshot of how they have contacted me in a 10 day period. 5 emails, 3 calls with 2 voicemails left, and 2 text messages. Read that again and remember this is just over a week of time! On top of this, their sales practices are terrible. They refuse to get away from the old school tactics that gave car sales a bad rep and made the car buying experience a generally bad experience. I won't get into this too much but I'm talking about things like holding points, making the process long and drawn out so when you finally see the numbers at the end you don't have the will to question them etc. Etc. Etc. I have left good reviews in the past and I'm not changing those. I did receive a similar sales experience then but they at least respected my time when it came to contacting me afterwards. I understand they are just trying to do their jobs and I respect the hustle. However, since you can't respect my time or my requests to take it down a couple of notches you have lost my business forever."