Custom Auto Ref & Sales

"Horrible communication, taking forever on just rear end damage. I am now having the reschedule my whole next week due to their lack of progress. Will not be using them again after this insurance issue. UPDATE, they lost my spare tire and refuse to cover for their mistake. DO NOT USE THIS FACILITY."

"The team at Custom Auto are top-notch professionals who do excellent work. They’re also trustworthy, so you know your car and wallet are in good hands. We have used them for three different cars and have been very happy each time."

"I was sent here though Progressive and have been absolutely displeased with the work that was done to my vehicle. The paint job was terrible and they also didn't put on a clear coat. There's still tape left on my car as well as chipped paint from my accident. The hood was put on with little attention to detail. It's not even, some parts touch other parts of the vehicle while I have large gaps in others. When I picked up my car they told me the window didn't roll down and that I needed to contact my insurance to get it fixed... Even though there wasn't a problem with the window when I had originally dropped it off. The welding job inside my hood is done poorly and my wheel barring never got replaced. I will never recommend someone bring there vehicle. Poor work and poor service."

"Our truck was damaged in a windstorm when a tree broke and fell on the cab and hood denting them, breaking the windshield and there were also scratches along the side in the paint. We took our truck to Custom Auto Refinishing and Sales in Ogden, Utah, from a referral by our insurance agent. Upon dropping the truck off, we were treated very nice. This truck is very sentimental since it was my sons Uncles truck. My son bought it after his Uncle passed away. We were happy with our initial meeting and left the truck to be fixed at this shop. That was in August 2021. Covid had put a delay on some of the replacement parts so we knew it may take some time to get back. We picked the truck up in October. We arrived just before closing. Upon arrival my son noticed the truck was a completely different color. We were told it was because they no longer make his color. Not one time did we receive a phone call to discuss this. Over the next week, while out in the sun, we noticed several problems in the paint. Such as cloudiness in the paint, blending problems, bumps and dings and air bubbles in the paint, obvious areas where the old paint didn’t get painted over. We returned the truck and pointed out our concerns directly to Jerry. We were made to feel we were ungrateful for the hard work and many hours the shop did and that they went above and beyond with extras (that we never asked for, might I add!) We were told they would fix our concerns but that the shop was losing money. (Do you really tell a customer that??) Something that was absolutely due to lack of preparation before re-painting, was the bubbles in the paint above the wheels. We specifically pointed this out to the shop. We left the truck again, for several more weeks. Custom Auto had our truck just over 90 days total. Fast forward to today…Less than 6 months later, the bubbles in the paint came back due to lack of preparation before painting for a SECOND TIME!! This is horrible and unacceptable! I would not recommend this company at all! If I could leave a ZERO star rating, I would! We have no other choice but to take it somewhere else and pay AGAIN! I have plenty of pictures and I have taken our truck to several auto painters that have all stated that this should have never happened if the body had been correctly prepped!"

"Steve & his crew did an awesome job replacing/painting my bumper. Great price too. I Highly recommend this shop."