Grease Monkey

"Took my car in for a routine oil change. Car was leaking oil. So went back. They said it was fine. Still leaked. Went back a second time. Told me it was my transmission fluid and I must had damaged it with description of damage. Took it to my reliable auto shop. They said they just had to tighten oil plug! I dealt with all of this for 10 days plus the worry of driving a damaged car. Hence, will not be returning there."

"We’ve been going here for years but will now be finding somewhere new. We’ve had consistent problems the last few times we’ve been here and it’s just not worth the hassle. New management has ruined this place and it seems that none of their workers care to do a good job anymore. In todays service, after getting charged a surprisingly high amount for an air filter and then being told in the checkout process that this is a deal, we called the competition to see if these prices were normal and they confirmed that we had in fact been taken. To top things off, getting back into the car I found oil all over my seats, steering wheel, and shifter… love getting taken and then having to clean up after what I just paid for."

"I have been going to this place for years. They have fair pricing and are usually pretty quick. I really like the car wash but wish the towels , drinks, popcorn, and flowers were back. Really nice guys though!"

"I understand that there is a new owner for the store. I sure hope that they read the reviews that people are putting on Google and take note. I have been coming to Grease Monkey for years to do my safety and emissions and I could immediately tell that something was different when I walked into the space. The niceties like the soda fountain and popcorn are gone and I guess that was something that the new owner decided to take away. When you’re waiting for your car to be done, those little things make the wait easier. I also felt like the place was dirty and more rundown than I ever remember it before. The employees did not seem thrilled to be working there, and are not as energetic and professional as they have been in the past. the person that actually did my emissions test today just looked miserable and unprofessional. I am disappointed to say the least and do not know if I will come back. And it’s not just the employee attitude or the condition of the facilities but after my emissions test was done, they could not pull up the paperwork in the computer correctly because the guy doing my emissions did not put the information incorrect. My license plate number was not correct so they had to take my car back around and redo the emissions and I had to wait for another car that was in front of me now and so the process took three times longer than it should have. Very disappointed."

"Ruined my car! NOTE: my car is a 2005 Lexus ES 330 and has never had any issues prior to bringing it here. Went to Grease Monkey for a simple oil change and emissions test. They told me it would take 30 minutes for both things. 20 minutes later they say it’s done but I find out they didn’t do the emissions because it probably wouldn’t pass. They proceeded to do it anyway and it passed but they said my battery was on its way out?? They proceeded to try and sell me a new battery and I said no thanks and that was that. They don’t make me pay for emissions since it took an hour longer then they said it would. Noticed my check engine light and a few other lights that weren’t on before are on now. Which couldn’t have been before since it had just passed emissions?? I had a few more errands to run after that and as I’m trying to turn my car on and leave my first stop, my car won’t start. I figure it’s the battery since they said it’s close to the end. When I go to jump it I notice they left their screwdrivers in my hood, which if got dislodged and got stuck in my engine could’ve been fatal. Also come to find out the it wasn’t the battery, and my car had to get towed. Went into today to ask some questions regarding the issue and was told they didn’t have a mechanic available. I felt very brushed off and they did not seem to concerned about the matter. Not sure what they did to my car but safe to say I won’t be returning."