Garrin's Automotive

"Would give negative stars if I could. Horrible customer service. DON'T GO HERE! If you want the brief summary without reading everything below, they gladly took ~$500 and fixed NOTHING! Totally shady and dishonest! Read the other reviews and you will see how shady this company is (especially the Yelp reviews). I'm not a vindictive person, as you can see from the fact that every Google review I have ever done is totally positive--I'm going through all this effort to warn others away from being victimized by these guys. OK, so they took my car in because the AC wasn't working. Took them 2 1/2 days to tell me that it needed freon but that there was no other issue. Charged me just under $500 dollars for the freon. Two days later the AC stopped working (exact same symptoms), they then magically found that there was a leak in a hose (somehow missed that the first time) and that it would be another $800 to fix. $1200 dollars to fix a hose and add some freon--not some actual issue like the AC compressor, can't imagine what they would charge for that. When I asked (very kindly) if they could give me a discount or write-off any of the $500 I spent (money they gladly took without fixing ANYTHING AT ALL!), their customer service-inept receptionist, Clint, condescendingly said "cars are expensive, can't do anything for ya". When I asked to speak to the owner, Garrin, Clint told me he was "at lunch" and when I said I'd call later he said very sarcastically "good luck". When I would call to talk to the owner, Clint would "put me through" to him. Not surprisingly, they literally let my phone call ring and ring (I kept it ringing for over 25 minutes once). Obviously I don't except them to ever return my call. Their invoice says "2 year 24k mile warranty on ALL repairs"--which is either a straight lie or their sneaky loophole: "if we don't catch or actually repair anything, then we get to keep your money." If a doctor misdiagnoses a patient and fixes NOTHING, they would NEVER just say "too bad" and keep the money. I'm likely going to pursue small claims court. For me it's not the money, but the principle ... I regularly give discounts and write-off portions of my clients' bills, not because of sub-par work (which I've never been accused of), but because of how much people are struggling in today's economy. I remember getting mad as a kid when the vending machine "ate" my 50 cents without vending the soda. Garrin's Automotive will "eat" your $500 without fixing A THING! Should have just lit the $500 with a match--at least that would have been fun, and my car wouldn't have been confiscated for days!"

"My truck is running good, I drove out to Tacoma, Washington without any problems, and I'm pleased with the improved performance. The heater is working great again too! That was nice to have for my road trip last weekend. Thank you for all your hard work and your attention to detail. I appreciate it!"

"Took two of my vehicles there after getting a referral to this Automotive shop and will never ever refer them to anyone else and if I can help you not give this shop your business I hope this review speaks to you. Both of my vehicles were rather damaged during them working on my vehicle or misdiagnosed, and was taken advantage of I will never take my vehicle to them again. they offered to fix the issues that they created, but I refuse to let them touch my vehicle."

"Every experience we have had with Garrin's has been great. They communicate well, do great work, and I never have felt like they are taking advantage or doing work that doesn't need to be done. Most recently they saved my son hundreds of dollars on a repair and saved his bank account haha. Thank you!"