Pizza Hut 585 South Main Street, Brigham City, UT 84302

"We ordered a delivery order that came to around $40. We were told the delivery would arrive around 7:00 PM and decided to call Pizza Hut back at 7:45.. We let them know that our order had not been received. They told us that their delivery driver had delivered the order. We went outside and searched our house and we even checked with a few of our neighbors and there were no pizzas. I called back the store and they said that they would send out another order after they told us that their driver assured us that it was delivered. A few minutes later, I received a call back from Pizza Hut and they let us know that they were out of parts of the items that we were ordering. At this point, we canceled the order and asked for a refund. No refund was given. Six days later we received a call from Pizza Hut and they said that they could not refund the order back to our debit card but that we would have to come back into the store to get cash. We did as instructed and received our refund less five dollars which we had added for a tip to the driver. Isn’t it strange that they would continue to tip a driver for food that was not received? It’s also interesting that we did not receive a full refund as we were promised. Sadly, we really enjoy Pizza Hut pizza, but we will never order delivery from this institution again. Good luck getting your pizza when you ordered delivery. This wasn’t the first time we experienced difficulties receiving our order and we live in Brigham City.proper. Saying, saying"

"We ordered and never got our food. The delivery driver insisted he delivered it. Sure he did. Not to us. I even looked on our neighbors porch. No pizza. I’m sure some enjoyed them."

"Newer store which we love and come from North Ogden just to enjoy the Red Roof style that we are used to from back in the days. The place seems to be getting run down fast though with the lack of cleanlinese and the staff had forgotten half our order and was tried to give us two other customers orders while we waited."

"The place was really nice and clean. The server was super friendly and really quick. They had my order out in like 13 minutes which got to be some kind of record. I loved the new melt. I haven't been to Pizza Hut in probably 15 years but, I'll definitely be going back to this one."

"Update December 5th 2019- I was contacted by the regional manager and given a store credit for the value of the pizza that was lost during my pizza experience below. This time around the employees were attentive and very helpful. The pizza was ready and the order was correct. Unfortunately the pizza was just alright. See my updated pictures, I am not saying that the pizza was bad it was just alright. Solid three stars this time around. It was nice to have to order ready when the email said it would be. -------------------------------------------------------------------------------------------------------------- I typically try to avoid writing google reviews for only negative experiences. See my other reviews to see what I mean. I typically give 4-5 stars and am not hard to please. Yesterdays experience at this Pizza Hut definitely needs to be documented though. Placed our order at 5:28 pm online for 3 pizzas. Arrived 5 minutes early to pick up the order. I was told that the order would be ready in 5 minutes or 6:05 pm. That would be perfect as the email said the pizza would be ready at 6:05 pm. After waiting with my kids for about 20 minutes I went back to the counter to inquire as to the status of the order. I was told they would check and the employee walked away. He never came back to update us and I stood at the counter getting ignored by every employee until about 6:25 pm. The cashier came out with 2 pizzas at this time and I asked him where the other pizza was. He gave me a funny look and said he had no idea. I asked him if he could find someone who did know. After a few minutes he came back to inform me that it did not get into the oven and that he would "credit my pizza hut account for the missing pizza." A little in shock I asked how I was supposed to feed everyone with 2 of 3 pizzas. He just said I do not know and that he was sorry and that they were so busy tonight. I just said okay and politely left. On the way home I stopped at Little Caesar's and bought another ham and pineapple pizza to feed the rest of the family. After getting home we opened the pizza. The meat lovers was fine. Cold, but fine. The ham pizza was pure garbage (see the photo). I am so glad I stopped to get another pizza or we would have had to make something else for dinner. Checked my Pizza Hut account, no "Credit" to be found. Credit card was hit for the full amount of the 3 pizza's. Now I am getting pretty frustrated. So, to recap. I paid for 3 pizza's. Of these 3 pizzas I got 1 edible pizza that was cold and one garbage pizza. Oh, and I paid for dinner at another place so my kids would have enough to eat. This is a warning to those in the Brigham City area. Beware of the Pizza Hut. I understand being busy and was very polite with the staff (although I wanted to loose my mind). This is one place I would avoid. There are too many good restaurants around."