Dillard's

"I’m shocked by the way we were treated today. We bought a prom dress for my daughter a couple of weeks ago and had to return it. On prom night my daughter slipped on her dress and we found a few issues. The zipper wouldn’t go all the way up in the back and one of loops for the stringed back was almost completely falling off. I’m not sure how we didn’t notice the loop before and the zipper wasn’t an issues when she tried it on. I quickly fixed the loop and did the best we could with the zipper and sent her on her way. Despite wanting to keep the dress for future use, we decided to return it. The loop wasn’t that big of a deal but the faulty zipper was. We spoke to the customer service rep and she asked if the dress had been worn. We informed her it had been and showed her what the issues were. She said that Dillards won’t let you return dresses if they’ve been worn. I was frustrated and confused, since there were defects with the dress, and another employee was called over. We were met with disdain and judgment, despite clearly being able to see the issues with the dress. The employee was difficult and rude and informed us that we should have returned the dress as soon as we knew there was a problem. We found the issues right before she was walking out the door to prom. The fact that the dress had issues before she had worn it, was a big inconvenience and stress, through no fault of our own. A newly purchased dress shouldn’t have a zipper and sewing issue, even if it had been worn multiple times. We have bought several dresses from Dillards for dances, and we’ve had no issues with them before. My daughter had to wear the dress not fully functioning to the dance and it was noticeable. Instead of apologizing for the dress being made poorly and having to return it, we were treated like we were trying to take advantage of Dillards. I’ve worked in customer service for years and this is not the way to treat your customers. Despite loving your dress selection, we will not be shopping there in the future."

"Dillars home with most everything it does smell so good l love how it clean and big every body enjoy to have fun overthere. I'm glad l found what l was looking"

"Didn’t buy anything because I’m a broke college student. But! Me and my boyfriend both have a hobby and that’s smelling perfumes and colognes. So we both found ourselves at the smell stands and we were greeted by a friendly face, Nicole! She’s incredibly friendly and knowledgeable. She introduced us to combination scents and very unique yet elegant perfumes. ❤️"

"The second you walk in, you can feel it....Money. There's a sign for it...like when you rub your thumb, index and middle fingers together. It's not a snobbish thing, it's mostly the quality of the goods, and the integrity of the product. It lasts... it's good stuff! You can buy cheap and think you got a great deal. But you get something on it and it doesn't come out, or it runs all over your other cheap stuff. Or better yet, it fades and the red thing you liked so much, ends up the pink thing you hate so much. So you pay twice or three times more for something special....that lasts as long as you. Amen."

"Honestly, they’ve got a killer selection for most items and some of the nicest staff. I was able to quickly find what I needed and be on my way. Love it when that happens!"