Kids Foot Locker

"I would've given 0 star if possible. I won a raffle for a sought after shoes (UNC 1s) recently, I confirmed in the app with qr code provided immediately. After long 40 miles drive from home to store, the employee (he said he was manager) refused my winning with reason my name was not in system. He couldnt do anything or even offer help to settle this. I called corporate and the person said it was my responsible to settle with store. At same time, cs rep said she couldnt connect to rsvp system to check which typically they could (what a coincidence), I dm'ed corporate on social media and no response. I think overall footlocker group really dont care to their customer. They dont seem to help to solve issues and easily just wash their hands. I believe they still have additional stocks and if they have goodwill, they would contact me to settle. However i received 0 response. I still keep my screenshot of my winning raffle until now as proof. I am their loyal customer with million points, but seemed they dont care too much to their customers."

"Great, friendly staff... Even the manager greeted myself, my mom and three boys. Very clean store and great prices with lots of discounted shoes but still great name brands."

"Had an amazing experience here. Staff is very friendly and the red head male employee (forgot his name) was very quick to get shoes, even when we kept changing our mind he gave exceptional customer service. My daughter LOVED him, he made her feel very comfortable and he made her laugh. I will be back for more shoes and definitely hope that he will help us out again!"

"Good customer service and pretty good quality. They didn't have a lot of options for my kid who's in a 3.5 so we had to choose a 4 and the options are still limited. We were able to find a couple size 4 that fit. I like the socks, they last a pretty good while and the footlocker logo is on the inside of the socks."

"Extremely rude employees, I went to do an exchange for shoes and they employees kept looking at us like we were trying to steal shoes, even after spending almost $200 dollars. I explained to them that it was an exchange but they looked all mad about it. I was even going to buy a mini basketball that my son was looking at and when he grabbed it one of the employees told him to leave it alone, but then again the day before when we bought the shoes they had a little kids bouncing the ball around and the same employee was extending his arms so the kids could shoot. Again extremely rude and very bad customer service."