Amber Specialty Pharmacy

"Didn’t think I could find a worse prescription pharmacy than Bioplus but I did. Won’t refill a life saving medication because of some bizarre rule. I can only get 30 days of the medication at a time and the script says 30 days. This isn’t sufficient. Tried using their online portal, it is absolute garage. Love when insurance forces us to use these inept pharmacies."

"Sending me someone else's chemotherapy medication instead of my chemotherapy medication is unacceptable and potentially life threatening for both the people involved. If you don't have to use them, don't!"

"The head has no idea what the tail is doing in this organization. They had to have access to my bank account in order to sell me the prescription through my local HyVee but would .not allow me to pay for prescription at the local HyVee. Earlier this year I received a statement from them for three months of the prescription, I called and talked to the financial department after I had checked my bank account. They had billed me for February, March and April, my bank statements proved that they had taken the March payment only. They admitted to their error but still managed to foul up taking the money from my bank account. I had to call them for refills and told them to take the money out of my checking account when I called for the refills but the finance department said someone on their end had made a mistake. I admonished them for their mistakes and informed them that was very poor performance from them. I reordered in September and was sure to remind them to deduct that amount from my bank, but they didn’t and sent me a statement the first of October. I have had to cancel my bank card and transferred my prescription to elsewhere due to their faulty operation. This is one of the poorest run companies I have ever had to deal with and I hope this helps someone avoid the problems I have had."

"Editing review as they have a online portal now. Much easier to manage now that its offered. I am knocking off a star because they moved my prescription to another pharmacy without contacting me first because of a mandate from my former employer's insurance (which if they had contacted me, I couldve told them I no longer work for that employer). No online bill pay portal in 2018. I wouldn't be using them if I didn't have to."

"Had a better experience with another pharmacy but insurance forced us here and now it's 50/50 chance there will be some issue. Auto call for refill sometimes doesn't work, they let the prescription run out, which if you call the doctor office they tell you to have the pharmacy renew it, the doctor can't electronically connect to them to refill, have to call them direct this time, was told they contacted my doctor to refill but got nothing back from doctor, the doctor said they received nothing and the doctor called it in at that moment since they couldn't do it via computer. Had to have Saturday delivery this time due to above situations and they tell me I get 1 Saturday delivery a year at no charge.. Really, I have no control over their computers and refill issues. When their systems are working it's good then. It just seems to be more a burden to get prescriptions filled then the other pharmacy."