Rooter Town Plumbing

"Not sure the kind of work they actually do, but the guy that came for our appointment just knocked on the door and said “hey.” No name introduction , no mention of being from Rooter Town. Just not very professional. They ended up telling me that the work we thought we needed wasn’t necessary, so maybe they’re actually honest. Just need to train employees about how they represent their company."

"Rooter Town tried to significantly overcharge us for a simple drain cleaning service after we contracted them to come and unclog a kitchen drain. They required a $95 payment upfront. After arrival the technician claimed he could not push through the clog. He claimed that the line was so completely clogged that my only options were to, either have the pipes replaced for "thousands of dollars", or pay for a $600 pressure jet procedure of the line. Not my first rodeo. I knew that the pressure jetting could cause permanent damage to our older plumbing if, in fact, there was a "complete" clog. I called another drain cleaning company and they were was able to clear the line with a snake without any problems. I called management at Rooter Town, explained my beef, and asked about receiving a refund for the $95 advance payment. Very long story short, 2 emails, several phone calls, and two complaints to the BBB, and almost 2 months later I FINALLY received a refund. Rooter Town, there is truly no excuse. You shouldn't be dishonest, and making it right shouldn't be this hard! One star only for the way you do business, but a second star for finally refunding my money."

"Called them at 10 am and they were out to my house by 11:00 am. CJ was efficient in recommending services based on my slow drain. He did recommend a jet service which I ended up accepting. Glad I did. He was very friendly, cleaned up the mess and left no trace but a clean drain! I'd definitely use their service again!"

"We had major plumbing issues, cracked pipes, leaking water,etc. under our house. James H and Tyler H responded quickly and figured things out for us. They are both very knowledgeable and professional, very easy to work with answered all our questions. They spent the day at our house and everything is replaced and fixed with the best materials compared to what we had. Thank you so much for your quick response to us, we appreciate your help!"

"What a disaster! NO INTEGRITY! Told my landlord she had a broken sewer line so she had them fix it. Then he puts the camera down there after the fix is done and says you need your whole line replaced, ha! "Usually it would be $28,000 but we can do it for $26,000 if you do it today." My landlord talked him down to $18,000 before I finally told her to stop and make them leave. Sewer lines are $5,000-11,000. These people are crooks. They also didn't put boards down when the second crew came to fill in the hole and their machine tore up my landscape edging, destroyed garden beds and my lawn. I think thus is the only 1 star rating I have ever given. They earned it."