Pioneer Propane Inc.

"Mike is super nice and helpful. One office person is sweet. The other one isn't very nice, and that makes me sad. They were set to deliver last Friday. We had given them MY number to call. We asked 2X when setting up delivery beforehand to call MY number, NOT my husband's number, as he often works out of range. I also called on that Friday morning to ensure they had and would call MY number, as I had to run an errand that day (they ask you to wait at home ALL DAY LONG and say they'll call you 30 min. ahead of time) Yes, yes, yes, they said they would call MY number, but then... they only called my husband's number. His call record shows the driver called him around 2:30pm, but my husband was out of range, as we'd stated. Then the driver must have called the home office, as the OFFICE then called my husband's number, again, 3 minutes later. What happened to the yes, yes, yes, we will call MY number note?? When I called Friday afternoon after having waited at home most of the day, the office person just said, "Oh, sometimes the drivers call the wrong number." Ok, but he had called the office and the OFFICE also called the number we asked them several times not to call. So then they said they'd just redeliver the following week, and called this morning stating the driver will be here in a few minutes. I should have remembered to call them to cancel, yes, but how did they now manage to call the right number today?? We spent this whole Saturday driving far away and filling our tank ourselves, as we needed the propane. I apologized to the secretary, Jamie, for forgetting to cancel today, and she snapped that they won't ever be delivering to us in the future. No apology for their error. This is their business they do every day, all day long. Cross out the wrong number. Highlight the correct number. Don't give the driver any wrong number if customer specified a number several times. Too bad we couldn't support a local business as we had wanted."

"What a disappointment. I called to talk about an issue, and that lady in the office Tammy was so rude and awful. And she said she was the one in charge! Yikes. Her customer service skills are lacking badly! We decided that we are not going to continue business for the next 50 years with a company like this. I immediately called JC propane who were extremely nice helpful and are willing to take care of me very quickly! I do not recommend this company to anyone avoid avoid avoid!!!"

"DO NOT USE!!! THEY WILL TRY TO SCAM YOU OUT OF AS MUCH $$$ AS POSSIBLE AND NEVER SHOW UP!!! For a small town “locally owned” business, they are EXTREMELY rude and definitely don’t seem to mind losing customers. AVOID AVOID AVOID!!!!"

"Wanted to put in a gas cook stove needed a tank 100 gallon and services to fill tank they told me it wouldn’t be worth their time. Called JC they installed gas line up to code had it inspected and told me whenever I was ready they would bring the tank and service it. Very nice and knowledgeable people!"