Planned Parenthood - Aurora

"I would give zero stars if possible. They lack communication among staff and make customers suffer. I was literally buzzed in and told to be seated and they’ll be with me shortly. They told me since I never checked in they had to cancel my appointment, but I was literally WAITING LIKE THEY TOLD ME. I had an appointment and they didn’t care, they said I could come for a walk-in but don’t guarantee that I’ll even be seen. So just sit there and waste even MORE time than I already had. I didn’t realize it was so hard to buzz people in and simply get them checked in. All thanks to Samarah or whatever her name is. Don’t waste your time!"

"Very dissappointed... I had severe uti and needed to be seen asap. This was the 2nd planned parenthood I went to and was turned away. They don't care about women's health. I got there at 12:30 on a Saturday when every other place was closed. They don't accept walk ins but advertise they do. Very dissappolointing"

"I came to this location as a walk-in with severe pelvic pain and a displaced IUD with lost strings. Sue told me on the phone to come in to this location and try to be seen same day because the schedule was pretty open and my issue was urgent. I explained this to Samira at the front desk when I arrived, and she initially seemed helpful. But as soon as she noticed my Star of David necklace, her whole demeanor changed from warm to vicious. She looked right at it and then looked me in the eyes, pursed her lips, and loudly asked me if I was looking for STI screening (I already said I wasn’t) and I explained again I was in serious pain from my IUD and needed an ultrasound. Samira again announced to the waiting room that I could try waiting, but they refused to treat me. She said if it really hurt that badly, I would have tried removing it myself at home before coming in. I tried to move the conversation forward and I asked if she wanted my information so she could call me up to the front if there was a spot, but she said it would be a waste of her time, then she suggested I “move my drama along” to urgent care because “they actually have to treat everyone”. I still waited awhile, and she let three other people walk in and get help ahead of me. At one point, she was talking loudly in the back behind the counter with a female practitioner who pointed at me and said “is that woman waiting for something?” and Samira said “no, she’s just a random walk in and I already told her we wouldn’t be seeing her. Hopefully she gets the hint and just leaves soon!”. As soon my husband pulled up to the clinic from running errands, I ran out of there. I’ve never been so embarrassed in my life."

"Booked my annual wellness exam here since there are no available appointment around my area. 2 hours before my appointment, when i was on my way there, they called and have to cancel my appointment reasoning the commissioner called in sick and no one is there to accommodate me for my appointment. I had to take a work leave for my appointment but they just wasted my pto and time. Would not recommend this place."

"I visited this clinic to receive a form of contraception that my primary healthcare system doesn't offer because they are religiously-affiliated. I had a great experience from start to finish. Everyone I spoke with was warm and welcoming, and the enviroment felt safe and trauma-informed. The explanation of my services was very thorough and I had plenty of opportunities to ask questions. This clinic is offering important services to our community and I certainly plan to continue to support them. Thank you!"