Aurora Mental Health & Recovery

"I'm going to have to update because I'm VERY upset. Danielle Overton is amazing first of all. But she is FORCED to take on far too many clients at once to where she can't provide personal care to each one. Let me add that again: she is FORCED. So you MAY see her once a month but it can stretch to over a month and a half in-between EACH session. We had been with her for 3yrs and the time in between just kept stretching and stretching. She even gets dinged for scheduling out!! (I.e. another session scheduled right after the next one). So you are basically at the whim of corporate and NOT Danielle. She needs her own practice. She would excell. It took us THREE intakes to get her as a therapist. Except now we could barely talk to her. She has great memory, but she can only remember so much in the time between sessions with SO many other people she has to meet daily. And new people being added all the time. If you don't have serious pressing matters that are along the lines of suicidal or need consistent weekly attention like Autism, then this place might be ok. --- This location is quite nice. Front desk is very professional, met one therapist that is amazing at being understanding, empathetic, and professional. Though it took us 3 "intake" appointments to get a therapist and waited two more months after that to meet a psychiatrist. That's the overall system and not this location."

"I think I knew the person who was giving me over the phone therapy. They weren't using their real name but had the same voices and used the same exact phrases. I called them out on it and they didn't deny it they just said " that sounds frustrating" go back to the text to the person I know and the last text to me was the same thing. I'm pretty sure they even charged me for a week that I didn't even see them since I got a thing for submitting questions and all this other submitting questions and all this other stuff."

"A man told me on the phone during my intake appointment that i needed to “stop breathing weird” and “control my anxiety” because it was bothering him through the phone. He raised his voice at me and told me it’s my fault and i was inducing my own anxiety in an extremely rude and loud tone. He wasn’t even my therapist he was an intake man. He also told me because I didn’t have one of the symptoms of bipolar disorder, i was lying about my diagnoses and said not only i was wrong but my previous doctor was wrong and i wasn’t telling the truth. The other lady’s were nice but in a mental health field/ a vulnerable environment this is NOT how i should be spoken to on the phone."

"First, Belinda, at the call center. After waiting over a half hour to get a call back I spoke with Belinda. She first asked what insurance provider I had, answered the question and didn't hear about any issues with that. Then I told her where I lived and she continued to give me both locations. With that information, I also assumed there weren't going to be any issues. Second, today I arrived at the closest location to me. (I arrived yesterday at 3pm to be told they were unable to see anybody for the remaining 4 hours of business when the waiting room was empty.) When I was finally able to turn in my sign in paperwork, I was told that they were unable to see me due to my insurance AND location at where I live. If properly informed over the phone, I wouldn't have wasted 48 hours dealing with this "company" Third, I called Belinda back to inform her that she's been giving misleading information. She first tried to deny even speaking with me and acted as if I didn't know who I spoke to. She didn't even attempt an apology until after I told her I deserved one and would like to speak to get manager, Lauren. I left a detailed message on Lauren's answering machine and am still waiting to hear back from them. I honestly don't plan on then calling me back since I don't feel this company has any integrity due to NOBODY being on the same page at any level there. Would give 0 stars if an option. Only caused more mental health problems than solved in my personal opinion. UPDATE: Lauren did in fact call back, she seems to be the only one I interacted with that went out of her way to provide USEFUL information."

"Went there today as a walk-in. Waited about 30 minutes after filling out intake papers before someone told me I could be seen in about 45 minutes. Okay,went and did some errands. Back about 5 minutes before I was told I would be seen. Waited...waited...waited...waited...finally THIRTY minutes later I remind the receptionist it was now THIRTY minutes after I was told I would be seen. s She says "oh let me call her". I shook my head and started to walk out. She says " are you leaving?", " I think she's coming now". No she should have been coming thirty minutes ago. Awful place."