Highlands Family Medicine

"One of the worst medical practices I’ve ever been to. They refuse to hand over my child’s medical records after repeated attempts to call, fax, and email. Do not take your family or child here if you want any bedside care."

"I'm not one to write negative reviews but this is one of the few. I had been a multi-year patient at this practice and had no issues the first year or so, then it went way down hill. Going for my annual check ups was fine but once I actually needed real care it was terrible. After sustaining a head and neck injury, they told me to "rest it off"...my symptoms only grew worse. I had a severe concussion and needed medical attention. I went to the office multiple times over the course of the first two months and everyone just kept telling me to "give it time". I ended up having post-concussion syndrome that lasted for almost a year. When I finally got the help I needed (at a different doctor), they said that had I nipped it in the bud and been appropriately educated on my situation early on, I could have saved myself from a lot of suffering. I was also told that the absolutely worst thing I could have done for myself during my recovery period was to lay in a dark room for weeks. On top of all that, I'm still facing chronic neck pain because I was never appropriately treated or referred out for help. When I finally started demanding help via referrals to specialists, the support staff was atrocious. None of the physicians they referred me to said they were receiving the referrals. When I'd call the office, they'd say I could come pick up a physical copy, and of course that they couldn't email it or send it via the portal, so I'd drive over the office and pick up a copy of the referral to use because they weren't capable of effectively/correctly submitting the referrals for me. The staff at the desk is rude and unhelpful. All in all, this was one of the worst experiences of my life and I have a great deal of resentment for the way I was treated and the quality of care (or lack thereof) that I received in a time of actual need. Goes without saying but I have since changed providers. Hopefully this review helps save someone else from the headache and heartache!"

"Have now called the office 5 times in the last 2 weeks, speaking with 4 different front office workers, begging and pleading with them to complete my referral work to get an MRI scheduled because my condition is not getting better. Each time they mentioned they have some further paperwork to do on their end, then will send it get scheduled ("usually a week or less" per everyone I spoke to). Just called again today 2.5 weeks later, and I received the automatic voicemail stating I was calling between 12-1pm, which it was 1:20pm, not very helpful, and still nothing scheduled. I now have to switch primary care providers just to find out what's wrong with me in a reasonable timeframe; attempting to avoid the ER unless absolutely necessary. Very frustrating they would play with peoples lives like that, feel bad for the doctor's at this place which I didn't even get to see."

"I cannot say enough good praise about this office. Dr. Reece is my physician and I think she is wonderful! She is very through and takes time to listen to any concerns I may have and answer questions clearly. It is also important to have friendly and competent front office staff. They are tasked to answer all incoming calls, scheduling appointments and dealing with patients all day. In my experience, the front desk have always been kind to all the patients coming into the office and they greet you when you walk in. I'm happy with the care that I receive here and pleased with how I am treated. Thank you Highlands Family!"

"The office staff here are have the rare combination of being efficient and capable, but also compassionate and attentive. My provider (Kara) was great - fast but not at all rushed, listened to my concerns, and gave me all the information I needed to feel comfortable with my treatment. It was easy to make an appointment and I didn't have to wait a long time."