Jos A. Bank

"I purchased 2 sport coats and the assistance was or at least started well. It turns out I can't get them to do the altering correct. If you read this take note. The sales associates are very inexperienced and do Not know what they are doing. I went through three... I worked in the clothing industry for years and believe me I know. Leaving this kind of review is difficult but they are a failure."

"Great collection, plenty of choices and styles to choose from. Prices are a hit or miss depending on your style and size. Great Customer service, my interaction was with Peter and Ron and during both visits they took good care of me."

"If you are renting a suit/tux for a wedding…beware. My husband placed an order around 11/25 for a rental tuxedo and was told it would be available on 12/28/2023. We had a flight on 12/29 to a destination wedding. On 12/28, he called to confirm the tux was ready for pickup and was told that it had not arrived and would be ready by 9AM the following day. Thankfully, our flight was late at night. At 2PM, he went to pickup the tux and was told it had not arrived and was told it would come from 4-5PM. He patiently waited in the parking lot, called again, and was given the run around. We started to look at other stores and thinking of friends that he could borrow a tux from. When he arrived later that evening to get the tux, there was no apologizes or compensation provided. I understand things happen, but if our flight had been earlier that day, we would have been out $230 and had no tux for an important wedding…. Also, if an item is arriving late the store should be calling customers, not the other way around. We are disappointed and will never return. I do not recommend this spot to any of my friends."

"I have three suits from this store. So I made an 11:00am appointment on 10/21/23 for a suit fitting and showed up about 5 minutes early. I soon realized that there was only one person working the entire store. When he finally got to me, we selected a suit and I tried it on. While waiting to get fitted for alterations, he said there was another gentleman ahead of me and proceeded to fit him. The other man had come in after me and did not have an appointment but I said it was fine anyway. I did feel bad for the employee despite him choosing to go to the other customer. After a long while, and the salesman having to assist other customers, I decided to give up. I went to Men’s Warehouse and was helped immediately by one of several qualified salesmen. I purchased the $800 suit and am looking forward to picking it up on 11/3."

"What a mess...not the men's shop we remember. I took my husband here to buy new clothes for his birthday. It was chaotic and not one person asked if we needed assistance. Only when we brought pants to pay for them did someone show up to check us out. My husband said dressing rooms had dust bunnies everywhere. Cash wrap a mess. Pictures speak for themselves. We've not seen a Jos A. Bank this bad until today."