Williams-Sonoma

"Ordered a 10 piece pan set online for pick up at this store. They called me the next day and said they need to cancel the order since I placed it online and they don't get credit for it. They said I could come in and place the order instead and proceeded to cancel my order. Such bad business ethics... I ended up placing my order elsewhere."

"I went in to return an item from my wedding registry that was sent to me by someone who didn't end up buying it through my registry so I didn't now who it was from. The manager told me they could not return it because I did not have a receipt. The box had all the shipping, and order information on it and she still said she could do nothing for me. She then wrote a number down on a sticky not pushed the box back toward me and told me to call customer service. I asked if she could help me with that since this didn't seem like my issue to deal with. She said "No Sorry," looked at the next guest and said "Next". I was in shock, not only that the manager of a store didn't know how to do this herself, but how rude she was about it. I left very upset and called the number immediately. The lovely customer service representative I was connected with asked for ONE of the numbers on the box, promptly found my order and sent me a return label to ship it back and get a store credit! Not sure why the store manager couldn't have done the same thing. I hope the store manager at this location (Aspen Grove, CO) learns how to address a simple issue like this, and doesn't treat others this rudely in the future."

"I'm disappointed with the experience I had today. I have purchased a myriad of items, including a set of AlClad stainless cookware, add the entirety of the Trisha Yearwood, Gwendolyn collection ( which is beautiful.) This being said because I have a strong sense that it's perhaps the ratty hoody I had on, or something else about my appearance that caused the associate to turn me away with a very simple exchange request. I understand she explained that there's a new system in place where they no longer can access or honor an exchange past 30 days. I brought in a can opener that had an obvious manufacturing defect, that my sweet husband had picked up for me sometime this summer. The can opener has" Williams Sonoma" emblazoned on the handle, so it's obvious where it came from. I did not ask for cash back or store credit. I was happy to exchange the item if that was their policy. The associate was not at all interested in explaining anything other than the fact that they have a new policy and made it quite clear that she was not going to offer any type of courtesy. We inquired if there was a way to look up my purchase account where I am supposed to acquire points with purchase and she would not entertain that request either. The can opener was only $20... I'm not looking to get over on anybody. The way in which her hands were tied by policy or her personal feelings about whatever she assumed I was trying to dupe her with, left a bad taste in my mouth. It came off poorly. I called customer service where they graciously offered an RA tag in exchange for my returning the product, they gave me a store credit voucher. Why would I not be referred to them too begin with? She just shut me down and sent me away. I've worked in an affluent neighborhood as a customer service provider for a long time. The way I was treated is a very avoidable consequence of lack of training and overall grace. I had also intended on picking up some enameled cookware while I was there today, but I suppose my business is better spent elsewhere. It's a shame."

"Well they have nice stuff. But I ordered some bowls and 2 out of 4 arrived broken, and it completely blew their mind how they were going to replace only 2 out of the set. They had to get in touch with someone in France apparently. If all 4 had broken they could have replaced them immediately. Now I know what to do next time....jk"

"It's a nice store with great products. It is a bit expensive but you get what you pay for! I purchased some pans as a gift and unfortunately they will not return gifts or anything for that matter after 30 days. Knowing that, it doesn't seem like a great idea to buy Christmas gifts here. Might be better to buy a gift card."