Arhaus

"First google review - first 1 star review ever. Love the furniture but terrible purchasing and delivery experience. They were great up until I placed my order. Ordered the Jakob table and had to have the table top delivered 3 times before it was delivered without damage. Huge dents and cracks in the wood when it was unpacked in the van. The first time they delivered the table without hardware so the table top balanced on the Vertex base unsecured for over two weeks. The technicians came out to secure the table top the first time and didn’t have the hardware and had to come out again. Additionally, the wrong shape for certain items was shipped. I was met with enormous push back when returning anything. Expect to pay restocking fees for everything – we even had damaged items I took pictures of that they charged me restocking fees for. I also enjoyed working with Kat but when we made our large purchase she was never in the picture again to give advice or guidance. The complications, problems, and headaches from purchasing from this store were not worth it. They made me feel like a complicated buyer and never offered any apologies or concessions for the inconvenience, headaches and wasted time from our purchase. All in all, an awful experience with the staff and managers. I will be driving down and working with Park Meadows for future purchases."

"The quality of the Kipton sectional couch is disappointing. Far less expensive couches purchased from Crate & Barrel and Z. Galleries held their shape better over many years versus the Kipton in one year. The back cushions don't hold their shape and cave in more quickly than the Crate & Barrel Lounge sectional. The seat suchions cushions don't hold their shape as well either, sagging in the middle where people sit. And their 'double wrapped' lining to prevent feathers from poking through the cushions is completely ineffective. I'm regularly poked by feathers every day. This is especially disappointing as I specifically asked about feathers before purchasing and was told feathers almost never come out on their floor sample. The Boulder store said I could return it but then customer service said they couldn't and the solution would be to take the suchions out of the cover EVERY WEEK and fluff the pillows and remove the feathers. This is my worst purchase if all the furniture in my house. Wish I bought the C&B Lounge sectional. They look so similar but the quality is much better than the Kipton."

"Nice furniture but terrible purchasing experience. Early December we order a beautiful table from them. Was told it would arrive by early January. We emphasized before we purchased how important the time line for the delivery was to us. Our house has been under construction for months and we have been without a kitchen table the entire time and we have young kids. So not having a table has been a big struggle. There is no way to track the shipment online, the only way to do it is to call the store. Each time we call the store the tables arrival date is pushed back. It gets pushed back to mid January, so we call mid January to make sure the table is still supposed to arrive soon. Obviously its been pushed back, now to the end of January. I ask to speak to the sales rep manager and the sales rep tell me to ask for Kristine in the Boulder location. I get in touch with Kristine. Kristine off the bad is very rude and dismissive. The sales rep had given us a 5% discount on the table in early January to make up for the fact that the delivery date got pushed so far back. The first thing Kristine does is throw her own sales rep under the bus saying that she should not have given us a 5% discount and then tells us the initial deliver dates are only estimates. The 5% discount was the only reason we did not cancel our order earlier and to the sales reps credit she ended up being very nice and apologetic. Outside of the very incorrect delivery date I had no issue with the sales rep. Kristine was the final straw. Their furniture is beautiful, but way over priced and not worth the insanely long wait times. Shop at Create and Barrel or Pottery Barn instead, much better customer service."

"First review 1 star: My fiance and I purchased over 10 pieces of the Coburn couch along with the Worry Free Protection plan which was sold to us with the illusion that it would be quick and easy. It has been the complete antithesis of quick and easy. I went to Arhaus Boulder regarding the issue, spoke with Kat who directed me to Kristen with no response from either and avoidance from Kat. Months later, we still haven't had our couches cleaned. What they lack in customer service they make up for in price, spare yourself the headache. Review update 8/27/23: After leaving my first review, I was able to get in contact with Barbara from the Arhaus corporate office who assisted with dilemma. We are very pleased with the outcome, Thank you Barbara for all of your efforts on this matter."

"We just had the in stock Kipton two seat sofa in soft beige with black flecks delivered, with the storage Ottoman. Plus a 9x13 hand knotted rug. I was a little scared to get the Kipton after a few unfavorable old reviews about the back pillow fill. Our sales person, Julie, told us they have responded to those reviews and added more fill to their back pillows. We got our sofa a month before estimated and loved working with the delivery company. We appreciated their COVID safety questions, updates and flexibility. We will be back to Boulder to buy more pieces for our Colorado home. Thanks Arhaus for your service and outstanding quality!"