Advance Auto Parts

"Purchased wiper blades at the size they recommended. They refused to exchange 15 minutes later because they were already installed."

"Crapppiest selection for oil filters I’ve ever seen in my entire life I don’t even know how they’re still in business"

"I went to this location to purchase a new battery. The employee I spoke to had a difficult time locating my account in their system. I was told this location is using the old computer system and has not received the new system. I waited patiently for several minutes as another employee came to the rescue and found my account in the system. They had trouble deciding the exact battery for our vehicle even though I gave them the vehicle description (year, make, model, etc). After waiting several more minutes, I agreed that I would purchase their recommendation for a battery and asked them if I could bring it back if it was the wrong battery. The employee replied, " once you purchase this, you cannot bring it back for an exchange or refund per the Store Managers policy." I asked to speak with the Store Manager on duty and was told he was on vacation in Hawaii. If a customer purchases an item and doesn't open/use it, then the right thing would be to exchange or refund your money back. Obviously, this is a training issue that needs to be addressed starting at the top. We been coming to this location for several years. I'm going to be taking my business elsewhere."

"I purchased two Die Hard Platinum batteries for my diesel truck here about a year ago (Parker store on the corner of Parker Rd. and Hess)… when I was having trouble with my truck starting last week, I brought it in to their location, they tested both batteries and found out that one was bad. Without any issues or problems, they removed it and replaced it for me at no cost…. I thought for sure there would’ve been some type of issue or hassle with the warranty but they went above and beyond to help!!!! I have chose this store for all my truck needs because of their outstanding customer service!!! Thank you gentlemen for all your help and I will continue to bring all my business to your location, cheers!!! Follow up...it's been 11 months since my post above and the service at this location is still top notch!! I had an issue with my batteries again (other battery this time) and I worked with Dale and Madi last night. Dale came out and checked my batteries and alternator in the freezing cold and everything came back good except one of the batteries tested bad. Madi took care of the warranty transaction while Dale helped me swap the battery out in the dark & cold. I was in and out in about 20 minutes and these two went above and beyond to help out!!! This is why I only go to this Advanced Auto Parts for my Ram and 4Runner needs!! Cheers guys and thanks again for helping me last night!!! : )"

"Apparently UPS doesn't pick up here regularly. Was told it could be "weeks" before my packages go out. Time to take a stand, Advanced Auto Parts, and make UPS do their job. Daily pickups are supposed to be the norm."