Costco Tire Service Center

"My wife arrived at 12:30 for a 1PM appointment. 1:00 - Sorry ma'am but we are a little behind. It will probably take an hour. 2:30 - Sorry ma'am, we are short staffed today. We will be done by 3:00. 3:45 - We are just getting to your vehicle now, it should be done in 20 minutes. 4:45 - Your tires are done, sorry for the wait. Even at minimum wage, you wasted 70$ worth of my wife's time. Cannot believe how bad the service was. Will not be buying tires from Costco again."

"They gouged up the inside of all four wheels by improperly securing wheels to tire machine. They caused bad scratches when using a metal tool probably a screw driver to pry up old wheel weights and they didn't remove any of the old adhesive. They dont have the proper no touch machine to correctly replace run flat tires. Pretty disappointing. They won't take responsibility for any damages because they wrote in the inspection report there was already damages in there pre-inspection. There was none. This was the first time the tires have ever been replaced or rotated. As it is a new car with only 30,000 miles. That was the first and last time I will ever get tires from Costco. Buyer beware. Never again. Don't try to save a few bucks just go to the dealership where they have the right equipment for the job."

"Had to wait for two weeks to get an appointment and then for over two hours in the store despite having an appointment. The lady said they go slowly at night because workers have gone home, but why wouldn't they account for that in their appointment system? Or, alternatively, why wouldn't they have warned me to come later? This is not the level of service I expected from Costco. I'll never buy tires here again."

"The tires are good prices and warranty, but customer service, not so much. I've been to get tires rotated and balanced a few times already and always wait at least 1-1.5 hours. I usually make the appt in the morning or during the day. But this time, they were booked out except for the next day, at night, just after 6pm so I took that one. The girl at the desk said something was down, and it would take 1.5-2 hrs., so hubby and I walked to run errands around the area. We got back little before 8pm, and saw the car being worked on, so thought it should be done soon. We waited a little bit, went back to the desk. The girl asked if we got a call, we said no, but saw the car being worked on about 10 min ago. She told us it'll take another 15-20 min. We continued to wait until almost 9pm. There was only us and one other guy (that guy said he waited a long time too). That girl was walking around printing papers, and then disappeared. Hubby went outside and said the car is parked in the lot. Rang the bell 2-3 times, no one came. Finally a guy came out and got our key and paperwork. The paperwork said it was out at 8:16pm. The guy asked if we got a call....nope. What is the process to let whoever is at the desk that cars are done!??!!? It wasn't busy at that time anymore. That girl didn't make any effort to look (by that time we had to to stand up and walked around, so she knew we were there). We waited a total of 3 hours. You have to check on your car and probably watch it get done, and then go get your key. Hubby was thinking of Costco for tires, but now will be getting tires somewhere else."

"Buyer beware! Read the other reviews before buying tires here! Worst customer service at the Costco Parker Tire Center that I’ve ever received at any retail store. Had 4 new tires installed only to have the check tire light come the very next morning. Tire pressure had been set at 60 PSI when manufacturer recommends them to be inflated to 33 PSI. Called store, but placed on hold for 30 minutes before finally driving to the store. Rude woman at Tire Center Desk said I needed to have an appointment and she couldn’t help me. Told her that I was not leaving until the tires were inflated to a safe level so I could drive the vehicle. She proceeded to tell me that I needed to be nicer to her if I expected her to help me. Not even an apology for sending me home the day before with brand new tires inflated at twice the level recommended. I drove around to the outside bay myself and one of the guys was nice enough to set all 4 tires to the right pressure which took all of 10 minutes. Spoke to store manager “Marc” who was very empathetic and is the main reason for the 2 stars instead of 1. Get this woman off of your Tire Center Desk while you still have customers left!"