Ideal CARSTAR Arvada Auto Body

"All around great service. Touched base through out the process and finished way earlier then expected. Everyone was amazing and will be going here everytime some one stupid hits me."

"This CarSTAR location was amazing! Professional, great customer service, and was easier to work with than the insurance that had me use them. I was so grateful for their constant communication and helpfulness. Would recommend to anyone!!"

"The customer service was great! But the attention to deal and repairs definitely have room for improvement. I it took some time to get my vehicle back to "post collision" condition as I had to take back to have it squared away. They tried to make things right with some issues I had found when getting it back like parts not installed before trying to return it bit noticed my front console display was scratched up along with a little gouge in the steering wheel. It looks as though someone tried to pry the wrong spot to remove my head liner gouging out plastic near the reading lamps. I understand this work isn't easy, but if they had been a little more carefully it would have gone a long way. I believe they used several old parts that were involved in the collision as there is a chip in the passenger head lamp,missing clip on the passenger wheel well and the hood definitely doesn't align, a very noticeable gap difference. I honestly just wanted my vehicle back at this point. They did a great job with the hail damage, but the attention to detail and carelessness with the initial return was upsetting.(Marked up headliner) I admit the customer service was great, but the repairs weren't so hot. I believe just as myself, they just wanted my vehicle out of there. I appreciate them trying to make things right, but in the end, I'd maybe recommend them for an older model vehicle, but definitely wouldn't for a newer vehicle."

"This company has had my vehicle for more than 90 days. When I scheduled my appointment they told me they would do an estimate two weeks ahead of time because I am a small business owner and I have to have my vehicle to work but when that time came they denied they agreed to that stating they don't do that until its able to be disassembled. I dropped it off for a scheduled appointment on 11/7. They refused to give me an estimated completion date. It needed a frame replacement, per my suspicion, and it would take 2-4 weeks to arrive. I requested my vehicle be returned while I waited so I could continue to work and they denied because they were going to continue with other work during this time. The frame arrived the week of 12/1 and I was then informed my vehicle had been sitting untouched the entire duration from 11/10-12/5. I was told it was going for the frame swap that week. After 2 weeks I made more than 10 attempts to get an update. They promised to return my calls and did not. On 12/19 I was informed they still had not started the frame replacement with their reasoning being "we have a very small mechanical team and only one lift." At that time I asked about a known suspension issue and was told they did not find any issues. They said they were waiting on a frame mount and other than that all parts were in and all body work was completed. 1/23 I was informed all collision work was completed including the cab being on the truck except "buttoning up a few things" and replacing the bed. They said they actually did find a suspension issue after all and needed the bed off for the repair. I gave them the information for my warranty company and asked them to submit paperwork for approval. My truck sat for more than 5 business days with zero communication about the warranty. They told me they submitted the paperwork to my warranty company but when I called the warranty company I found out that information was untrue and they had not submitted anything. I asked for an update on this situation and was then informed they had lied about the body work and they were still waiting for a bumper that I was told was already installed. I was informed at this time that the cab actually was not on my truck yet and the information they provided previously was also false. Over two weeks I asked for updates and they refused any information regarding the warranty. On 2/6 I was informed they replaced the suspension part without my permission or knowledge that the warranty company had even approved it. They said they will take care of the $200 warranty deductible but I will still owe additional money. Per the motor vehicle repair act they are required to give an estimated completion date and are not to do work without my approval, both of which they have violated. I have asked to speak to management several times and they ignore my request. I spoke to the manager, Wayne, one time in the last 90 days and asked how we can make this right. His response was "I'm going to make this right by fixing your truck and giving it back." I regret using this shop. Their negligence and lack of capability to handle the volume of repairs they take in has cause significant financial distress to my business by having my truck sitting on their lot for weeks untouched. I now see there have been other similar reviews since my truck has been in their possession. Do yourself a favor and trust the negative reviews you see. They do not care about their customers and they will tell you whatever you want to hear to get your business. When they are wrong they will not find a resolution to your issue. I have filed a complaint with the BBB, Attorney general, and their corporate office."

"Nightmare Service My car left their shop in worse condition than when I dropped it off: 1. They tore a piece off my car, leaving it broken and unaddressed. Discovered the missing piece in my trunk (see images). 2. The battery died the next day due to sloppy re-installation. I had to tighten everything myself to prevent continuous power loss. 3. Back seats were disgracefully dirty, covered in dirt and shoe marks—required professional cleaning. 4. Sticky residue around my door edges, likely from their tape. Took an hour to scrape off with water and a towel. Overall, a dreadful experience. Save yourself the trouble; they might only act after public complaints. Not worth your time—wait another 3 months for quality service."