American Auto Shield

"This company is a total rip-off they don't do anything that they advertise at all been with them since 2020 never use it 2024 had an issue with my vehicle filed a claim American Auto Shield or American Car Shield whatever they want to call themselves it’s the same company for those who don't know they directed us no told us where we could take our vehicle yes you heard that correctly you cannot pick the place where you would like your vehicle repaired you know why it because 90% of repair shops do not work with them so you will be forced to take your vehicle to one they direct you to out of that 10% that does. We were told that all we would have to cover is our deductible which is $100. Wrong I get a call from American Auto Shield and the Claims lady telling me that the company doesn't called they to let them know how much the repairs will be also the issue wrong with my vehicle is covered in my plan but this is where Car Shield sticks it to you they will only pay what they think the labor should cost they will only pay what they think the part for the repair will cost so now who do you think have to pay that difference on top of the deductible that you have to pay. We have paid around $3360 in premiums $80 a month on time every month since 2020 and they had the nerve to tell me they are only paying $303 of the claim, and we will have cover the additional $360 on top of the $100 for the deductible making that $460 out of our pockets. This is a scam people don't fall for it, I am telling you they are a scam. It’s a shame that celebrities like Ice T support and push this trash to hard working common people. I would give these zero stars if I could, but you have to give at least one star to post your review."

"Also known as "car shield" I'll give them 3 out of 5 stars since they would only pay for 1600 bucks of 2600 in repairs that were "covered" they just don't want to pay. I cross referenced the prices they were willing to pay for the parts I had to replace at the shop and they are way off base... Also hard to even find a shop that will take this warranty. As of right now I'm undecided if I will continue to pay for the platinum package"

"So, I’m not going to tell anyone what to do but this is my experience. I bought a policy from car shield and months down the road began having transmission issues. My shop told me I needed a new one and I gave them the number for American auto shield. They did ask for some weird information to verify the claim but they covered me for a whole new transmission! Whole process took a week to verify the claim and a couple more weeks get it shipped and delivered. But my shop said it’s one of the nicer transmissions they’ve seen and it’s been driving great. My experience with them has been good."

"Please be aware before you consider purchasing a policy: you have to wait for approval of your claim, which is expected. However then you also need to wait for an inspector to go out in many cases to see if they can find a loophole out of paying even though it is a covered repair: maybe it is possible that something caused it so they can deny. The biggest problem is that the inspector on my claim can’t get put there for a week. So basically, a repair that would take a couple days will now leave you without a car for a couple weeks and maybe not even covered. Add not having a car for an unreasonably long time or getting a rental to the cost of the warranty. At that point you are paying more than you would without a warranty. My policy even has rental car coverage. AFTER the 8 days I will wait to see if my claim is approved, inspected and adjusted. So weigh that carefully. I followed every policy and procedure only for the supervisor Brady to say, “That is not our problem.”"