U-Haul Trailer Hitch Super Center of Urbandale

"This was the first time I'd used a U-Haul in a long long time we got good customer service from Julian. He was really on top of his game the only thing that kind of puzzled me I guess was you have to pay so much for mileage but you still have to pay for gas too I guess that's a part of doing business and making money."

"We had a trailer hitch wiring installed at the Waukee Uhaul and had two bad experiences as the manager did not show up to the first scheduled installation appointment and then they took hours to complete the installation at the second scheduled appointment. After finding out that no place would do routine maintenance on our car after seeing how bad the wiring was installed, we called Eli and he took care of the issue with out hesitation on the same day. I would recommend Eli to anyone who needs work on trailers and hitches."

"I attempted to reserve a truck for 48 hrs in June. When I called, the employee was helpful but told me that he was going to transfer me to the “scheduling” dept because he could only manually reserve 24 hrs, they would be able to add a second day. When I was transferred, the scheduling dept told me that they could absolutely not add an additional day to the reservation because they did not have the “availability”. I know they had the resources to do so because I personally checked the availability of this truck myself. She was unwilling to work with me and was not on the same page as the staff member I previously spoke to. I would not recommend uhaul. Budget fit me in no problem!"

"I made an appointment to have a hitch installed on my vehicle at their location in Waukee. I was informed the parts needed were ordered at the time I made the appointment. A week later, I dropped off my vehicle in the morning to have the work done. Hours later I was called and informed they never received some of the parts needed and that I could come pick up my vehicle. They said they'd put an overnight order in on my parts and call me when they came in. This was on a Monday. By Saturday I still hadn't heard from them, so I called to see what the status was on the parts. The call center worker informed me that she had left a message with the manager at the site to call me as soon as possible. Nobody ever tried to contact me, so the following Tuesday I called to cancel any services they may or may not have me scheduled for (at this point who knows) and ask for a refund of the deposit they made me put down for the parts that never arrived."

"I was buying a stuffed armchair that wouldn't fit in my Corolla, so I booked a U-Haul van for 4:30. I got to the U-Haul store at 4:15 and saw there were 4 people in line ahead of me and only 1 person working behind the counter (there turned out to actually be 3 people working but the 2nd guy was outside most of the time and the third guy was exclusively outside, dealing with return trucks, so there were only 2 people for the counter). I waited in line for almost an hour and didn't get to the counter until 5:10 (by this point, one of the people ahead of me had given up and left without being helped, so they'd only actually helped 3 people in one hour). I left at 5:15, an hour after I got there and 45 minutes past my reservation time. By the time I left, there were 6 more parties in line behind me. I only needed the U-Haul for about an hour, to go across town, so I brought it back by 6:15 (the store was open until 7). Fortunately this time (somehow) I was the only customer in the store so I was helped right away. When I tried to complete the return of the vehicle, the guy behind the counter said my card on file wasn't being run by the computer and I'd need to swipe it again - okay, no big deal. Then he said that didn't work, and that the store has 2 work cell phones to ring people up on but those weren't working, so he could try and check me out *using the U-Haul app on his own personal phone*. I said that made me really uncomfortable and I'd rather not. He went outside to get the other guy working and he was able to get me checked out successfully. The guys working were nice enough, but to suggest that he ring me up on his personal cell phone was a bit too far for me - I know he was trying to be helpful and get me out of there but I can't imagine that's something that U-Haul would train employees to do. Clearly this place was understaffed when I was there. Not sure if that's a regular occurrence, since this is my first (and likely last) time as a customer, but I really hope they're able to get some more people working on the rest of these July Saturdays when so many people are moving."