DHL Express ServicePoint
9435 Shepard Court Southwest, Cedar Rapids, IA 52404
Hours open
Monday:
8:00 AM - 8:30 PM
Tuesday:
8:00 AM - 8:30 PM
Wednesday:
8:00 AM - 8:30 PM
Thursday:
8:00 AM - 8:30 PM
Friday:
8:00 AM - 8:30 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
9435 Shepard Ct SW, Cedar Rapids, IA 52404, United States
About the Business
DHL Express ServicePoint is a finance and post office institution located at 9435 Shepard Court Southwest, Cedar Rapids, Iowa, United States. Ship now and save 40% on international shipments with the Promo Code GREEN40. In-store discount reflected in prices displayed in this store. All shipments are subject to DHL's Terms and Conditions of Carriage and guidelines for restricted or prohibited shipments. Valid government-issued photo ID is required for sending or picking up a shipment. Proof of value is needed for shipments of value. Duties and taxes may need to be paid by the receiver at the destination. DHL U.S. Express Domestic Services are not available at DHL ServicePoint partner locations. DHL has the right to open and inspect shipments. Certain types of medications may be shipped to specific countries. Restrictions apply to shipping electronics with lithium batteries. DHL Express is known for fast transit times, dependent on destination country and local Customs processes. Money Back Guarantee based on service selected. Volumetric weight may affect shipment cost. Use your own packaging but leave it unsealed for inspection. DHL Express is the No. 1 World's Best Workplace for 2022.
Reviews
"Worst shipping company ever!! They passed me and said that they couldn't find the address and they never came to my house! they drove past and Priscilla the agent was rude and disconnected my chat while my question was not answered!."
"IF I COULD LEAVE NO STARS I WOULD! Over $800 to send a packed that they GUARANTEED would be delivered and that's why it cost so much we personally keep hands on the package from here to there. Its been over a month since the alleged DOD and guess what, its missing! Not to mention they forced additional charges half way thru the transit. Oh and did i mention that the dbag that helped us send it at this location told us to LIE saying it was a value of 300 instead of the 2000 that it really values at?! So even if we do a. claim we are still out about 3k should have stayed local with usps they were only going to charge 180. I bet it would have gotten delivered to."
"Worst delivery courier in the USA, they had one day where it was warm enough to deliver to Cedar Falls this week and the driver didn’t even attempt to drive up here, and my package has been held in Cedar Rapids for a week."
"Getting my packages delayed due to the stupid driver not even coming to my building and just driving off, getting an update saying sorry we missed you, which isn't the case, and customer service over the phone is waaay worse that through chat. Contacted the supervisor twice and was told they will deliver it the next day and guess what same situation , now I'm told they had to schedule it the following day when I was told it would be delivered the next day which was recorded on the phone but they said there's nothing indicating that's was the case these people are unprofessional, liars and stupid at doing their job"
"The process to receive a package from DHL online is bit clunky and a little concerning with the potential fraudulent emails. I went directly to your office at the Cedar Rapids Iowa Airport. Shirley is what customer service should be like. Very friendly and explained everything very clearly. I’m at the end of my career in sales. Customer service like what Shirley gave me is exactly what all sales people dream of for our customers. Well done Shirley."
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