The UPS Store

"I consistently make returns to various online retailers to this location and always have a great customer service experience. I recently returned 30+ packages that had to be individually scanned and John, Logan and Brooke were more than accommodating and enjoyable to work with. Really appreciate the positivity and pleasant interactions that I have with the staff every time I go in there. Always consistent and customer focused."

"I dropped off a large box to return to BestBuy on Dec 13th. It had arrived at my house the box damaged I never opened it. Best buy sent me a scan code. A nice guy came out to my truck to take it into the store. I still have my receipt. There is no record of it shipping in Ups. Best buy never received it. I am still trying to get my money back. Best buy tells me to contact the UPS store. I did he was very rude to me didn't want to hear it he scanned my receipt.and handed me a paper with a ups web address to report a lost package. (he just happened to have a stack right there). I called corp ups they are concerned. There seems to be no record of the package leaving the store. The employee told me all packages are picked up daily. Btw it was a large package. Unwrapped in original manufacturers box. It is a Video arcade game that is missing. Merry Christmas. Update: with regards to " concerning to hear" so far I have had Ups online tell me they have opened sn inquiry and somone will contact me the next day at specific times twice. No phone call. The same calls they said they would email me . They never have. I have not been given any case number. Best buy says to contact ups. Ups says to contact best buy. I agree this IS VERY concerning. Meanwhile this is not a 5 dollar item that is missing and UPS does not seem to care. It was dropped off at your store. I have a receipt. I'm getting the runaround Update: 2 days ago at 623 am I sent an email to " the owner" who commented here at the address given. I asked one thing " is this the owner of the ups store" at 624 am I received an email from ups with a case number saying they're looking into this. I find this too coincidental. I still have not received a reply to my email. Update: it's now been almost 2 months since dropping off the expensive large package at this facility. UPS has still not contacted me ( although they said they would several times) the " owner " who responded to this review has not responded to my email. Is this the process??? Lose a large expensive package and do absolutely nothing and ignore it until it goes away? If there is any resolve I will document it here. Update: Feb. 14th it has now been 2 mo. Yesterday with nothing being done. No response. No answer, just ignore it. "Owner" you have my email contact me to resolve this. So far the individual store blames Ups saying they pick up all packages. Corp. 800 number does nothing says best buy needs to contact them and they can't do anything about the local store its privately owned. Best buy says to contact ups. Which of course they have kept my money. Local store will not help. Quite the scam. Everyone points the finger at someone else. My receipt clearly says the time and location of drop off at this store. Again. You have my contact info"

"I am not sure who the employee is that is rude to every customer at the Marion (1st Ave SE) location but she needs some simple training on customer service. She has blonde hair and worked at this location on 12/19/2023 at 5:51 p.m. I cringe when she has to help me. I will go back once more but if I receive her rude service again I won't be back. How can she possibly still work with the public???"

"This store, under various customer numbers at the time of my visit, or regardless of who the staff is, goes above and beyond to assist. Whether sensitive paperwork for a will or POA, notary, to returns or packages to mail. Staff was so kind offering to scan not just copy. Mail to the various locations and produce copies needed. I didn’t even know about this option. I was offered this. The kindness during that difficult time is very appreciated. I’ve meet a variety of staff over the years and they’re all, for me, doing a solid job. Very helpful. This office is the primary location used for many years. They have preferred customer parking in front to include handicap accessible spots close to the door"

"The UPS Store is a huge help and Michael is an excellent employee. He is always patient and provides clear direction. He is always ready to assist and goes above and beyond to make sure customers are satisfied. I highly recommend this location and Michael's service."