Trans Iowa

"Dispatcher at Des Moines International airport Sunday was rude, argumentative and incompetent. When I commented that the arrow to “taxi” out the south door sent me in the wrong direction, she talked over me, threatened to take the cab I was getting into away, and said if she ever sees my face again, she will not give me a cab. Outrageous employee who should not be in a customer facing job. Deserves 0 stars."

"If I could give these guys zero stars I would. Their customer service is horrible. They're constantly late. I've heard the same excuses multiple times. Apparently they have "special circumstances" that cause them to run very behind.... at least every other day. The cab/taxi drivers sit in their car and honk but never get out despite being told the client is deaf. I've even had a driver lie to my face and tell me he'd been waiting for me for over 15 minutes when my ring doorbell recording says otherwise. If you have ANY other options for rides USE IT. Don't let these guys waste your time."

"Incompetent night shift dispatch and drivers. 2 of 3 trips were bad experiences. They called me 3 times 5 minutes after i asked them not to call repeatedly - 2 of 3 times. Dispatcher may have been high. Repeated all information incorrectly. I had to ask for another person to make sure it was scheduled. Once, dispatch gave the driver the wrong address. Immigrant drivers can't operate GPS, arrive very late, and drive like maniacs. American drivers are rude and once left immediately, leaving my teenager on the curb at 5AM. Had to call the company to bring them back. Sadly, they are still the most reliable cab service in the city.... pathetic. Expect issues. Allow for 3x the expected travel time for them to figure out where you live and let you in the car if you want to be on time. It may be worth changing your schedule to take the bus."

"I called this morning to get a cab from my auto shop to my work. When I called they told me they could have someone there in 15 minutes. After waiting 30 minutes, I called back and she stated that they still have my order, and that they are just very busy in the mornings. Then why did they tell me it would only be 15 minutes?!!! Another 20 minutes later, the cab finally showed up. Thankfully I have a forgiving employer, because I ended up being half an hour late to work. If I had known it would take that long, I would have made other arrangements, but they told me that it would take 15 minutes, not 50. I will say that the driver was polite and the car was clean. I was very satisfied with the ride itself, but very unimpressed with the lie about wait time and then excuse that mornings are busy. If that was the case why didn't they just tell me the first time I called???"