Men's Wearhouse

"This location has poor customer service. I had concerns about the arrival date for a suit rental and they told me to kick rocks, basically. They didn't offer me any solutions or attempt to put my mind at ease in any way. "Well, that's the way you set it up." I contacted the online Customer Support for Men's Warehouse and they helped me appropriately. I'd avoid the Ankeny location."

"Horrible experience!!!! I will never shop here again. I rented a suit from here because I was the best man at a wedding and figured it would be cheaper than buying a suit. The suit was insanely expensive to rent, it was over twice as expensive as buying a suit even from them. They also got all of my measurements wrong so when I went to go pick it up, nothing fit so they redid the measurements and told me to come back the next day to pick it up. The next day was the day of the wedding but they said it would be ready by 10 am. I called them at 10:30 am, they said it wasn't ready. I actually went there at 11:00 AM and it still wasn't ready. They finally called me to tell me it was ready 15 minutes before the wedding was supposed to start. I had already borrowed clothes from my family and was all dressed even though the pants and suit jacket did not match at all so I just told them to keep it and give me a refund! Completely unacceptable and they didn't care at all!"

"We worked with Mens Wearhouse for our wedding on August 5, 2023. We rented suits for the dads, groomsmen, groom, and little ushers. There were a few employees who were great to work with, however the majority of our experience was not great. We were misinformed on pricing- including them trying to charge us over $200 per rental suits for the children- which then were reduced the the children’s price of $90. All rental suits were very simple- white/black colors. One of the dads suits was completely wrong in sizing, including even the wrong color shoes- not sure how you accidentally order brown shoes with an all black/white rental theme. One of the children’s jackets came with huge white stains on the back, again clearly wasn’t looked at before bagging. And one of our little ushers ended up having two different shoe sizes. Any time I, or a member of our event needed to contact them regarding an issue the female manager at this store was snarky and rude, as well as some of the employees not knowing what to do at all. On the phone she even said to me when she was frustrated, “apparently I need to train my staff better”. Going forward I would not use them for wedding events but would purchase from their store."

"Andrea was amazing to work with at the Ankeny location. She helped my husband find a new suit and helped our son find two new suits for interviews. She styled them head to toe, answered all our questions and was super friendly and helpful. I highly recommend this location. It's our second great experience!"

"The most incredibly rude staff. The suit looked like it had been wadded up for months. No offer to press it and when we asked they told us no. We called west dm location and the manager there did a fantastic job. He apologized for the attitude and poor service in Ankeny and pleaded with me to call corporate that it is the only way to move the needle with that location. He said they are always fixing issues and mistakes. Go to West DM if your shopping at MW."