Hy-Vee Pharmacy

"Seems to be a similar trend of others experiencing the same thing I have.. medication never being ready or one particular pharmacist (I believe she is the manager) telling lies or making me wait longer then when my prescription can be filled, or telling me how much I should have left when I’m simply calling to start a refill process.. some of the team members are so so lovely but there is one in particular that seems to like to play games and make everyones lives miserable. It is a prescription! You can’t play games! I literally hate calling every single month to fill my prescription because Rhonda makes me feel so uncomfortable about something I have prescribed regularly. She has zero customer service and I am to the point where I think she enjoys messing with me so I have had to specifically ask for another pharmacist to take my call. Either way they will never fill my prescription without me calling even tho it is already on file.. but then Rhonda seems annoyed that I call to see if it is ready but they don’t fill it without me calling so why is she always so annoyed when I call to see if it is ready! I’m happy to read these reviews and see that other people are experiencing the same thing I have been for MONTHS now.."

"Some people there are not so nice. Others are fine. They don’t really stay on top of my monthly prescriptions, so often run out. When I get prescribed something at the doctor they never fill it until I call and bug them. Had a horrible migraine and they didn’t manage to fill my prescription for a couple days. Whenever I am sick and need a med quickly it seems to take at minimum 24 hours. Sometimes less but they never start working on it until I call and bug them about it. It’s the 28th and the lady yesterday tried saying I couldn’t get a refill because I got 10 pills on the 5th…much longer than 10 days ago. And she wasn’t very kind about it. They don’t seem to really care about people running out of meds. Kinda scary depending on what you take. Only go because it’s nearby. Also drive thru line is usually fairly quick."

"I’m assuming the reason this pharmacy is hiring is because all the long time current staff are miserable human beings. Customer service is nonexistent. Y’all should do better or change careers because you’re making customers change pharmacies and any potential employees want to go anywhere else."

"Called Thursday 11/2/23.. When you have a refill ready for pick up, bc one pharmacist said that my medicine is in stock and ready for pick up.. you trust them or you should trust them, right? No..Wrong. I called two days later on 11/4 bc pharmacist said my script would be ready…. Just called hyvee pharmacy up and a different pharmacist answered and said oh no, your medicine is on back order, try calling back Monday to see if it’s in stock. But the medicine should have been ready Thursday 11/2.. Would give zero stars to this exact pharmacy if I could. They tell lies, never have certain medicine in stock when they say they do. Never filled on time. Not one but two different medicines I’ve had to go without for days on end whenever my doctor calls it into the pharmacy to get it filled. This is super frustrating. I’m going over a week and some days with my diabetic medicine!"

"This is the best pharmacy I have ever dealt with. I have been using this location for 20 years and I used a previous Hy-Vee pharmacy before this one for 10 years. They are helpful, friendly and knowledgeable. Always quick service even if I bring a prescription and wait for it or drop in for a vaccination. They are also great about helping me find the least expensive way to buy my prescriptions."