Lowe's Home Improvement

"I truly will never buy anything from Lowes again after having to deal with the 3rd party they contract out to that sets up the installation. The name of the company is CRST Home Solutions. They’re unprofessional and rude. They randomly send an email letting you know when the service appointment is even though Lowes tells you they’ll call to schedule with you-nope. You get an 8 hour window, so hopefully you have nothing to do that entire day. I have 2 appliances that are both ready for pickup, but apparently still need to come on 2 different days? It’s a microwave and a dishwasher. For paying Lowes over $200 for each appliance I need installed, I would expect so much more from them. So dissatisfied and never again. My advice to Lowe’s, pay a bit more to get better vendors for your customers."

"I ordered a satin Sherwin Williams Ovation custom color paint. I picked up my online order quickly. Upon arriving home, I looked at the can and see I received a flat valspar paint. Not even remotely close to what i ordered unfortunately. Upon calling this store (where my online order originated), I was informed the only solution is for me to make the 40 minute drive back to the store. I spoke to Abby, a manager of the store, who told me the best she could do is leave a note stating I want to return/replace it. While I love Lowes and have used them extensively for my small business and home projects, I will definitely be bringing my business elsewhere in the future. Abby was unhelpful and unapologetic regarding the store's accountability in this issue. I am unimpressed by the professionalism."

"Shameful customer service. Tried purchasing a clearance appliance that all the signage around appliances suggested would receive 20% off. Come to find out, it doesn’t apply to that one. Or any others in the store for that matter. Only the 8 products listed on a sheet of paper they had to go print out, which no customers have access to, we should just know. I then double checked the fine print, says nothing about “select clearance,” simply all clearance appliance. No problem if I hadn’t been told by an associate days prior, that it would in-fact be eligible for 20% off. I was then told by Ben in appliances it was because my total was under $999 and it needed to reach that to get the 20%. They ended up backing out on this, not honoring it either and said we were told incorrectly. Dennis (I think a manager) was no help at all and kept saying he doesn’t know anything about what goes on back there (appliances) just that I need to decide if I want it for listed price or not. In the end, got to speaking with the ASM Sarah, who was no more helpful than the other 3-4 associates I was bounced around to. Nobody here knows what’s going on, if they hold appliances or not for you to come pick it up, regardless if it’s been paid for. I spent two grueling hours in here and left more confused about their policies than Dennis. Both he and Sarah kept saying they will “lose their job” if they do anything to remedy this terrible experience. Two hours and a solution was never offered, was only met with conflict. I’ve honestly never seen a company so willing to put the customer on the back burner like this. Sounds like a ploy to do the bare minimum and that they need some new management who are willing to train their employees effectively on policies and customer service 101. At the end of the day, just go to Home Depot, much nicer people."

"Came into Lowe’s a couple times and the customer service has been top notch. Jade helped me with a lumber order, Dylan helped with paint & Rob K helped set up a MVP account. Rob was heading out the door, yet choose to help me and had a great attitude and was knowledgeable."

"This place is pretty nice. I looked at some tools and toolboxes. Their prices seemed high. The people were pretty friendly. I did find some decent socket sets, but not quality name brand sockets. I figured I would just get a flashlight while I was there, but there was a line of people waiting already. I decided it wouldn't be worth the wait for a flashlight. They do have a huge selection of stock though. God bless you all!!"