Dairy Queen 100 Center Point Road, Hiawatha, IA 52233

"Stopped at Dairy Queen at 9 o’clock on the dot. All open signs were open. Everything was lit up. Wasn’t aware that they closed at nine. Sat there till 905 to 906 and they shut the lights off on me. They didn’t say a word over the intercom. As I passed by every single employee which was about 6 to 7 people were standing at the window, waving like a bunch of children. I called and asked to talk to a manager in which a young female claimed she was a manager so I asked for her name and she hung up on me. I will never return to Dairy Queen again. You guys need to clean out your ridiculous staff. All the kids in here were childish and very rude. If this is how you run your store, you need to clean it out or nobody is going to come back. The reviews of this place are pretty bad now that I made a review and read back on others reviews. All people working were of color and clearly racist, which is sad.. the way they acted when they seen me, passing by the window to leave. Never have been treated so horrible from this Dairy Queen till they let a bunch of little rats work alone without supervision"

"Went to the hiawatha dairy queen. We were handed our order at the cash window. There was a car sitting at the pick up window for a great deal of time. Nearly 20 minutes. We arrived at 7pm and it's 720 right now. Not sure why the driver was not directed to pull ahead while cars behind them were being handed orders at the cash window. We are left sitting with icream orders melting. Not acceptable. Terrible service. Will never return."

"Staff seems to have some prejudice towards people of color. We asked if they had fries left as they hadn’t had any around the same time during our last visit and was told that the staff could barely understand us even though we were speaking clear English. The employees were rude and we audibly heard them bad mouthing us in the drive thru, and when we called them out on it, they showed no regret and no apology was issued. Our ice cream came half melted and the food wasn’t bagged properly. Not worth the hassle. Totally understand how hard they work but no excuses for discrimination or racism in 2024."

"I ordered the chicken strip basket, and the chicken strip fry-ring basket. The fry-ring basket was a HUGE disappointment. When it said fries and onion rings I thought I would be getting more onion rings than 2."

"WHAT. A. JOKE. This is a COOKED FLY sitting on the VERY TOP of my basket. Lobby was closed, called the store, got an answering machine, called again, and the line was “busy”. Had to go back through the drive thru, ask for a manager, and was then treated TERRIBLY by the manager. We weren’t given a receipt, so the manager tried to get us to drive away, until we told the manager the order was less than 5 minutes ago, and that he could’ve looked it up on the computer. I cannot, can NOT believe how awful this service was. DO. NOT. VISIT. THIS. LOCATION. EVER. Corporate complaint filed as well. A cooked bug folks. Pathetic"