Jimmy John's

"The food is amazing and the service is great! You don't have to wait to long to get your meal! They are very timely! The place is also very clean!"

"Ordered online from hotel half mile away for delivery, was told that delivery charges couldn’t be refunded since we ordered online and had to pickup. That we would be compensated 2 extra cookies for the delivery charge. I had originally ordered 3 cookies total which included the meal deal.Didn’t get the extra mayo packets as my sandwich had no mayo on it so dry bread for ham and cheese 16 inches. The manager on duty called me to come pick up order as he had no delivery drivers yet to start as had to fire the ones he had."

"Ordered on the app about 15-20 minutes ahead of time as we were in a rush. As we get a few minutes out we notice the order hasn’t been completed yet which we thought was odd but maybe just didn’t get entered. Get to the drive through and we tell them we have a mobile order, and they tell us to pull up. There’s one car in front of us and I see a worker hand them what is clearly a sandwich (not in a bag). I pull up to the window and they only then tell us they are out of bread. Ridiculous. You weren’t out of bread 20min ago when we made the order or at any point up until the guest in front of us being served. Fortunately we’re able to get a refund, but this is a poorly managed location."

"Went in today and there was a delay with getting my order (something that wasn’t the fault of anyone in the restaurant - there was a computer outage). Steve, who I believe was the MOD, and Bud demonstrated excellent customer service and ensured all the customers impacted by the outage were well taken care of. On top of that, the food was great. Looking forward to returning to this location."

"Front door not open, one car only in front of us at window and I have to wait 5 minutes to place an order (all no big deal until now!) 2 sandwiches ordered and we get home and both are incorrect! Tabitha at the drive thru was super rude and it showed how much she hates her job! I asked for a slim 4 and asked to add lettuce, and her response was “I cannot do that.” You literally have all the power to do anything for a customer for their sandwich and this is what you say to one?!!! I mentioned that I will pay for the lettuce and her response again was “I cannot add anything to that!” But she suggested that I order a regular 4 and I have to explain that it is for my little kids and all they want is Turkey, lettuce, and bread! I literally told her that they don’t want cheese, tomatoes and mayo so it doesn’t make sense to do that! We get home and my beach club is missing all the turkey meat (not the only reviewer that has posted this) and my kids sandwich has everything including being charged a $1.00 for extra cheese when I clearly told her they don’t want all that! You have the power to f-up one’s order so bad, have a five gallon bucket as a tip jar in the window, but cannot provide the basic service??!! Just close the damn store or find more competent people to work! If I was the owner of this joint based on all the terrible reviews, I would work limited hours by myself until I could find people to do so! But then greed is a bad thing because your corporate office wants you to open so many more of these in 5 years when you cannot clearly run and manage one single one!"