NAPA Auto Parts

"I work here. Lots of car parts."

"I walked in this afternoon for windshield wipers. There was a guy at the counter helping a customer. I just politely stood in line behind the customer and patiently waited. They were looking on the computer for a while together. No one acknowledged me at all. I was there for probably 5-6 minutes when a guy came from the back, asked if I was with door dash, and when I told him no, he just turned around and walked away (I’m assuming he was on lunch break?) I stood there for 4-5 more minutes while the employee got what the guy needed from the shelves. They continued to talk. Still no one has acknowledged me at all. Not a “I’ll be with you shortly”, or “give me a few minutes”, or “hi”. So I left. I felt like I definitely wasn’t welcome."

"Great service when I could not find what I was looking for."

"On December 31, I ordered several items online from NAPA on 100th St in Urbandale, IA. After completing the card transaction, I called the company and thought I canceled the order - I needed to pick it up at a different location. I put in the new online order and picked at the new location the next day. I never did check to see if the original payment had been refunded. Yesterday, February 16, I got a call from Juan at the Urbandale store. He asked me about the order and he had determined that my original order had not been picked up and he couldn't find a refund for the order. He asked me to check my records, and I found that there was no refund on my card. Juan called me again this morning to check and I told him that I had not received a refund. He asked me to come in to the store to get it straightened out. After he found out that I lived 30 miles away, he took the information over the phone and processed the refund. I was impressed at Juan's diligence - it's rare to see that kind of customer service. He made several calls of his own accord, and stayed with it until he resolved a problem I didn't even know I had. This was the best customer service experience that I've had in quite a while - I hope NAPA appreciates the valuable asset they have in Juan. I will be a repeat customer at this store."

"Purchased a DayStar Val 6 heater yesterday and they called this morning to tell me it was in. I stopped in to pick it up today and the box had a big hole in it so I looked inside and the heater was all busted up. I asked the manager Mark Stolze if there was anything they could do for my troubles and he was very rude, condescending and down right disrespectful. I never leave reviews but this time I felt I should pass on the horrible customer service experience that had."