Toyota of Des Moines

"Contacted service twice this week to just trying to find out the hourly cost for diagnosing an issue with our Sienna we bought there. No response the first time, and the second time when I called, the person did not know the rate, took down my information for a service advisor to call me, and no one ever called me back. Service has definitely gone downhill once our warranty expired."

"Every time I have been to this dealership I have had nothing but positive and happy encounters! The staff is very friendly and willing to take time and explain the steps needed. Service is always on point and the way you get the videos and info are awesome! I have had my truck and van serviced here over 20 times and every time it's awesome service!"

"I worked with Eli to trade in my pickup for a Tundra. The transaction was quick and easy, which is what I was looking for. I'm not planning on keeping the vehicle that long a time, and me relaying that led to financing to not even mention any "extras". This was appreciated; I don't need extended service plans if I don't plan on keeping the vehicle much more than a year. I always feel weird at car dealers, but this felt better than most."

"I'm not from around here and needed an oil change and tires checked out. I wasn't sure they could take me since I didn't have an appointment; luckily they had time to see me. Jose was my service advisor and did a great job walking me thru the service process. I received text updates throughout my visit. Nobody wants to hear bad news when they go to the shop; turns out, the issue with my tires was that I needed new ones. I appreciate they showed me exactly what was wrong with my tires. What impressed me the most, this is the first ever dealership that I received a video of my multi-point vehicle inspection detail. This was super easy to share with my fiance who was at work. Would definitely recommend for service. Thank y'all so much!"

"Wife and I went in looking to get a rav 4 used 2018 we found one we were interested in. Turns out they were asking more than our bank was willing to give. Not a big deal we accepted that and told our sales person over text that we were okay with that and decided to move on to other options. He then proceeds to text my wife and tell her she's making a mistake in not leasing with them. We found a cheaper car at another dealership and went on with them. I had no problem not getting the one we originally wanted but I don't think it's very professional to tell someone they're making a bad decision when deciding to move on from them. Would not recommend."