Shade Tree Auto Grimes

"I'm most impressed with the excellent customer service in listening to my needs with detailed reports of their findings. I believe the repairs were well done and will use your services again in the future. Thank you."

"I started bringing my Jeep into their shop over a year ago. At first I felt like I was getting the best service: they have an option for you to borrow vehicles if needed and usually had my car finished quickly regardless the reason. This week I brought my Jeep in for an issue that ended up requiring a part. Prior to coming in, I had the battery checked and Interstate Battery confirmed that the battery was in good shape. First I was called with claims that I would need a new battery, even after I confirmed the battery had been tested by the manufacturer I wasn’t given a choice to not replace the battery. I came to pick up the battery and replace it anyway the next morning. Interstate Battery reconfirmed that the battery did not need to be replaced and that the equipment shops use aren’t as reliable as the actual battery testers Interstate Battery has. After bringing the new battery I was told the other part required would arrive either that evening or the next morning. After receiving no updates I called only for them to claim the part had magically arrived upon my call. The more I have trusted my Jeep at the shop the more I see I am being taken advantage of for whatever reason. They have had my car longer and longer each visit and today it has been a total of three days with no updates as to what is being done on my vehicle and when. The representative at Interstate Battery confirmed that the battery replacement was just something else for me to pay for. This also is not the first time I have dropped off my car days before a Friday, they are not open on the weekends so if they don’t complete the work order by then you won’t have access to your vehicle until the following week. I don’t understand what’s taking so long for me to have no updates if the part was supposed to arrive in the morning. If I don’t have my vehicle back before the weekend there will be issues."

"I just LOVE Shade Tree! I can’t say enough great things about their work and their assistance. My most recent time there was another testament to their honesty and integrity. There were several things I needed to have done. Pam assisted me in deciding which services I should get done right away and which I could schedule out a couple of months. I’m actually looking forward to bringing my car back for more services!"

"They were able to get me in quickly and after I approved work they got it done same day! Very happy with the work that was done and will be going back for services when I need more work done! They also answered all of my questions that I had!"

"Honest, professional and stand behind their work. Review is long time coming since we have had several vehicles serviced by Shade Tree though the years. Had an issue with a run of a faulty part that failed while out of state and they went above and beyond taking care of us and getting us back home safe. Thank you Clint and his team for their integrity and service."