The UPS Store

"I would give the girls Brenda and Erica at the clive, Iowa store a 10. They are always kind, fast, and efficient and go above and beyond the call of duty but, however the manager that works there is not. She is rude, not friendly at all, and I have been going there for 2 years to ship off my goods for my customers. Every time I encounter the manager, it's the same thing EVERY TIME. I can't believe that I would be the only one that notices her unfriendliness and lack of friendly customer service and it makes my experience one of where I would rather travel 10 more miles to another ups store than to deal with this manager's attitude. I'm a Christian women and I try to show love, patience, kindness and grace all of the time, but I can only show so much when I encounter the same behavior everytime from the manager, especially when I am in the store everyday, and her attitude never changes. You, UPS, as a company should reevaluate who you have leading the team. I LEAD a team and I would never model this behavior. If it doesn't change then I'm moving on. I don't need my day ruined by an unhappy person that clearly doesn't enjoy her job, and I feel sorry for the clerks that have to deal with that on a daily basis especially when they do their job so well. How sad for the one that's suppose to lead"

"I expected a crazy line trying to ship something on December 21st. I was pleasantly surprised to find no line and a very kind staff. I am recovering from pneumonia and so have a residual cough. The amazing cashier who helped me asked a colleague to bring up some water and then handed a water bottle to me. It was the most kind and unexpected thing ever. Amazing service."

"Love how efficient this store is! Amazon returns made so easy! Super grateful for their hours and convenience! Been using this store for years for business and personal. Highly recommend."

"Honestly don’t know what I would do without this UPS store. Use it all the time and if I move from area would drive back to this store. Everyone is incredibly patient and knowledgeable. I recently read that Amazon is going to start charging $1 to return items via UPS. Free if you use Whole Foods. I will GLADLY pay the $1."

"I brought in a large painting to ship and was told that UPS could not ship this package and I would have to ship it via freight. When I tried talking to him about it (how did I get it in the first place? And why does the ups site say it would ship?), he told me I was wrong and he knew better because he was a UPS manager. There was no customer service and he acted annoyed I even brought this item to his store. Thanks to the people at the UPS store on Westown who shipped this package willingly."